D-Carr Investments Uses Envysion to Reward Positive Employee Behavior, Improve Customer Experience at 10 KFC Stores in Florida
— Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months —
Louisville, Colo, April 13, 2015 — Envysion®, a leading provider of managed video as a service technology to help companies measure on their brand promise with instant, actionable video intelligence, is announcing that D-Carr Investments has increased its bottom line by two percent in six months in each of its KFC stores using Envysion Technology. D-Carr is using the Envysion Insights platform to leverage video from cameras at 10 KFC stores in Florida to reward positive employee behavior that furthers the KFC brand, coach and train employees, improve overall customer experience, and decrease theft.
D-Carr’s director of operations, Bernie Quintero accesses video, from cameras placed in kitchens and at the registers of its stores, from Envysion’s easy-to-use web portal via his computer, tablet or smartphone. Quintero, who used to have to frequently take a few weeks to travel to each store, can now limit travel time and expense using video to monitor food preparation and cashier interaction with customers, look out for questionable behavior and reward positive employee interactions daily. Envysion’s cloud-based video solution allows D-Carr to review video of potential claims and determine with 100 percent accuracy if something is true or false.
“On a Saturday I can easily be at 10 stores without leaving my house. The video has brought the business to a whole new level,” says Quintero. “We can see things we were never able to see before, and the fact that our employees know that their interactions are being recorded has definitely changed behavior for the positive in our restaurants. We have achieved gains several times over what we pay with Envysion.”
Quintero frequently calls employees with feedback, congratulates them for good performance with gift cards, and works with store managers to coach and train employees—creating a culture of accountability and significantly impacting profits.
“At Envysion, we make it easy for brands to assess their store and employee performance to ensure they are delivering excellent customer service and realizing their brand promise,” says Matt Steinfort, president and CEO of Envysion. “Our powerful video insights help D-Carr and KFC reward positive employee behavior, which is a good example of how Envysion can help any business track performance, coach employees, and improve profit.”
For more information, please visit: http://www.go.envysion.com/learn-more
Envysion is a leading provider of all-inclusive managed video as a service technology that helps companies deliver on their brand promise. Successful brands know their formula for success—the experience they want their customers to have, the processes they want their employees to follow, and the economics they expect to achieve. At Envysion, we marry operational, financial and employee metrics together with video and sophisticated analytics and make it easy-to-use and accessible, offering visibility into every store…every location…every day…from anywhere. Founded in 2006 with the simple idea that businesses could operate more effectively if they have better visibility into what is happening in their locations, Envysion has since been recognized with a Stevie® Award, a Red Herring Global: Top 100 Winner, TiE50 Award, 10 IT Security Companies to Watch from Network World, a VON Magazine Innovator Award, and the Deloitte Technology Fast 5000™. www.envysion.com