Leading AT&T retail partner uses video to improve employee training programs, boost in-store productivity, and strengthen loss prevention efforts for high-value merchandise


AT&T Portables, one of the fastest growing authorized AT&T retail partners in the country, has announced it’s adoption of Envysion Managed Video Solution to help strengthen employee training, enhance customer service, and bolster loss prevention efforts in support of continued business growth.

The company owns and operates 45 stores across the Mid-Atlantic and Tennessee Valley and has turned to Envysion to equip its executive leadership with complete audio and video coverage in each store. Envysion Managed Video Solution conveniently integrates with the company’s existing point-of-sale and other systems for maximum visibility and agility.

Traditionally, the company’s district managers oversee as many as eight stores each, but had to travel all over the territory to visit stores in person, which minimized the time they can spend at each location to personally observe, engage employees, coach and train.

Every minute a manager spends in the car traveling is a minute they’re not spending in the store with the staff trying to maximize sales, minimize downtime, and improve the in-store experience for customers and employees alike. Envysion’s cloud-based Managed Video Solution empowers our entire managerial team to implement and oversee sales, operations, and training strategies in each store across a five-state territory while also keeping a watchful eye on in-store activities to help minimize loss from theft, fraud, or other schemes. And they can do it from virtually anywhere.

Attique RasheedDirector of Sales Operations at AT&T Portables

With Envysion, it’s easier for store and district managers to understand the true nature of sales conversations, gain insight into downtime activities, and deter theft or fraud without being overly invasive or making staff feel like they’re not trusted.

In the past, we’d coach while transaction was taking place or just come in afterward and ask what went wrong. But that’s not really coaching, it’s doing their jobs for them which makes them weaker and doesn’t actually teach them how we can improve as a company. With Envysion’s video and audio capabilities, we can sit with an employee and have a conversation about what they can do better during the sales process. Without Envysion, there’s no way to know where our teams are struggling or how to properly address shortcomings.

Elfan MuñozAT&T Portable’s Director of Sales

About AT&T Portables
Portables is the number one source for all your AT&T products and services. Our highly dedicated and knowledgeable wireless consultants are determined to provide you with an extraordinary customer experience. Since 1992, Portables and AT&T have established a powerful relationship that has helped Portables become the #1 choice for AT&T customers in Washington-Baltimore area. Based out of Lorton, VA, Portables is conveniently located in malls and shopping centers across the Washington Metropolitan area. http://www.attportables.com/

About Envysion
Envysion® is a leading provider of managed video and loss prevention solutions that enable restaurant and retail operators with instant and actionable insights for increasing profitability 10-15% through broad utilization of powerful video-driven business intelligence. Envysion® has transformed video surveillance into a strategic management tool that provides instant and unfiltered business insights to users across operations, loss prevention, marketing and human resources. Envysion’s award winning platform quickly scales to 1,000s of locations and 10,000s of users without straining the IT department or network. https://envysion.com