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Boddie-Noell’s Challenge

You don’t get to be one of the largest restaurant chains in the country, without a commitment to operating excellence and customer service. So when the warranty on their existing camera system began to expire, Boddie-Noell decided it was time to reevaluate it’s approach to video. Boddie-Noell wanted a solution that not only created a secure environment for employees and customers, but would also give management insight into the performance of their 330+ restaurants. In addition, Boddie-Noell wanted a managed solution that would allow them to spend less time maintaining cameras and DVRs and more time improving their business.

Managed Video as a Service (MVaaS) Solution

Using Envysion, Boddie-Noell is able to track and reduce high risk transactions indicative of fraud, such as small dollar transactions and excessive voids. In addition, Boddie-Noell’s management can leverage the MVaaS solution to review key sales and customer service indicators for individual cashiers, including below average receipt totals or tickets open for an extended period of time. With better insight into both the top and bottom line, Boddie-Noell expects to increase average check amount and reduce fraudulent transactions to drive overall profitability.

See the resultsSM — Envysion Insight™

Since deploying Envysion, Boddie-Noell has been able to:

  • Reduce high risk transactions indicative of fraud, i.e. small dollar transactions and excessive voids
  • Review key sales indicators by cashier
  • Identify and review possible customer service issues