Hear Saad tell it live! Register for the upcoming WingVysion: Behind the Counter session
When a late-night phone scammer posed as corporate support at a Wingstop location, an employee was manipulated into processing 31 unauthorized credit card refunds totaling over $7,000. Because daily transactions finalize overnight, Regional Operations Director Cory Porter and Managing Partner Saad Usman needed fast, objective evidence to prove the cashier was a victim rather than a co-conspirator before the card processor settled the funds.
By leveraging Envysion’s cloud video platform and certified audit services, store leadership cross-referenced register logs with high-definition camera footage. The visual audit clearly showed a distressed employee acting under intense pressure, giving Wingstop the bulletproof proof required to dispute the charges and safeguard their team.
Key Operational Wins
$7,000+ Recovered in Under 18 Hours: Identified and rejected all 31 fraudulent transactions before daily batch settlement, securing 100% of the funds.
Employee Protection: Video evidence proved cashier non-collusion, protecting employee trust and avoiding unfair termination or disciplinary action.
Long-Term Fraud Defense: Established visible register oversight across all 16 locations to deter late-night vulnerability and scam attempts.