Everything you need to know

Frequently Asked Questions

Get the answers to the most commonly asked questions about Envysion. If you have additional questions, please reach out, we are happy to have a conversation.

Yes, where it makes sense to do so. Envysion is agnostic to nearly all security cameras on the market but we can’t fix an outdated or bad camera. The key is ensuring you have the quality and coverage you need to drive value from our solution.

Envysion integrates with most POS systems. If we don’t integrate with your point of sale or business intelligence system currently, just ask us, we may integrate in the future.

Both. For instance, we use certified loss prevention human auditors to mine exception reporting for our Loss Prevention Audits, returning results via our Incident Management tool. Operational audits can also be human-based (i.e. secret shopper replacement services) but we also offer security camera/machine analytics for services such as speed of service, line time, line abandonment, etc.

Absolutely. We can watch video samples every day to look for nearly any compliance category such as employee uniforms, back door safety, clean floors, and cash handling. We customize an auditing solution for you that fits your budget and goals and delivers a daily report card for each location.

Yes, which allows you to do almost everything you can accomplish in our online dashboard such as saving and sharing clips. Our mobile app is available on both iOS and Android.

Yes. Not only can you keep tabs on clips that are shared with outside entities but you may password-protect them and expire their rights at any time.

We work hard to get your location’s video mapped properly and your workspace configured. To do so, our team takes 3-6 weeks from the time we have all the details nailed down and a contract signed.

Yes. If your data source would be more powerful with video context, we can often integrate your third-party data to future create a comprehensive experience.

Yes. We have a great mobile application that gives you this visibility at your fingertips.

Yes. We have a few features, such as motion search, that can easily assist with this.

You can clip, save, and share security camera footage internally or with external sources. You can do this on a desktop or remotely from your mobile device.

We have an alarm feature using the cameras called Smart Site Protection™.

Depending on your requirements, we can store video footage in the cloud for a duration ranging from 7 months to 7 years with Cloud Archive.

We can provide audio as a full security camera setup or retrofit audio into your current security cameras.

Unlimited. User roles can also be created for different disciplines in your organization.

Yes. Permissions are custom-created by the admin allowing you to assign users to a specific store(s). You also can limit access to security cameras and features such as sharing clips, clip downloads, or historical rights.

Yes. Depending on the manufacturer of your camera, some of these settings may need to be completed on-site but this list is short. All security cameras purchased by Envysion can be fully managed through our dashboard.

Yes! We will coordinate the scheduling of on-site support with your dedicated POC and GMs to install entirely new systems or replace specific security cameras, regardless of who provides the equipment.

Not at all – as an Envysion customer, you’ll have a dedicated Customer Success Manager while also being able to call or live chat our Help Desk if troubles arise.

Cyber Security is always top of mind for us at Envysion. For this reason, our EnVRs have their own dedicated VPN for which traffic is tunneled to our Envysion servers. Our integrated VPN also streamlines connectivity and reduces headaches with your store’s existing VPN.

As a Motorola Solutions Company, we have access to a network of leading engineers for ongoing upgrades and advancements. We also have a Customer Advisory Board and Application Innovation Council which are leaders in the quick service, fast casual restaurant industry and the convenience store industry guiding us in the most helpful product launches.