ENVYSION’S NEW CARD-BASED USER DASHBOARD
Envysion has broken ground on a new Dashboard that brings attention to the most important information in an easy to view and digestible card-format providing a framework to display more actionable Insights, KPIs and Charts which streamlines how users navigate the Envysion application.
The initial launch includes two cards showing Camera and Appliance status to bring users from the Dashboard to a pre-filtered view of system health (Dashboard Offline Cameras.mov). Additional cards, e.g. Cloud Archive Status, SSP Police Dispatch, are already planned in future releases. This feature is behind a feature flag and will be released gradually to customers in a prescribed approach.
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SMART SITE PROTECTION™ LATE DEPARTURE GRACE PERIOD
To mitigate false alarms when employees are still working, Smart Site Protection™ (SSP) now allows up to 5 minutes grace period on the scheduled arming of SSP to avoid alerting on “late departures”. During this period, detected person events are logged but do not trigger alarm notifications. The alarm notification and summary page will tag these events with “Late Departure”.
SINGLE VIEW OF ALL SITES SHOWING SSP ALARM MODE STATUS
To allow SSP Administrators to easily track the onboarding of each new site in their domain and confirm that all sites are fully enabled for security monitoring, a single flat list with all sites on the with Alarm Mode status is added to the Alarm Configuration page.
ENHANCED SSP ACTIVITY LOG
Multiple enhancements to streamline the information presented in the SSP activity log.
DELETED ITEMS $ VALUE REPORTING
To inform users about the deleted dollars represented without the user needing to navigate to reports, the deleted items chart now displays the delete item dollar amounts on the visualization instead of the transaction amounts.
APPLIANCE PREFERENCES ARE NOW ON THE APPLIANCE TAB
To improve the UX, appliance preferences have moved to the appliance tab from the Configurations page so that users are able to modify preferences per appliance.
Hard Drive Failover
When a data partition failure is detected on the ENVR hard drive, regardless if it is during the system startup or normal operation, the ENVR will switch to a smaller spare partition. This switch takes place on the ENVR’s SSD for the 8th Gen and 10th Gen systems and on the ENVR’s hard drive itself for older systems. If this hard drive failover is detected, the ENVR will issue a notification to the monitor system which will be created in Salesforce in the near-term cases.
Multi-Lens Hanwha Camera Support
Users are now presented with all of the available lenses that a multi-lens Hanwha camera supports such as the PNM-9002VQ and can now add all of those lenses at the same time as opposed to only being able to view one. These lenses can be viewed on the Camera Provisioning workflow.
EnVR Web Interface/Local Update
The video player in the EnVR Web Interface has been updated to a more modern player which corrects a number of issues with the playing of video.
Removed the one hour limitation being imposed on exports by EWI as the backend supports exports up to 10 hours.
Smart Site Protection™ (SSP)
Alarms Camera Enablement
SSP Admin users can now enable cameras within seconds, without going through any upfront validation.
- Currently enabling a site for SSP takes minutes per camera and imposes constraints that may prevent some cameras from being enabled. This causes excess alarm events to be created, due to person(s) going off-camera for five minutes which then triggers SSP to be rearmed.
- The new workflow allows users to enable additional cameras without constraint, while also improving the event quality of your SSP configuration.
When cameras are masked for motion, the mask is now shared with our cloud analytics tool, minimizing person detection in unwanted areas of the image. This change is designed to reduce false positive person-detected events (e.g. people seen through a window).
SSP Alarms Modes
Now available – Alternate Alarm Modes to:
- Allow for testing and fine tuning a site without creating noise to end users
- Keep sites in a pre-configured state, and be able to move from Disarmed to Armed in a moment’s notice
- Provide customers with insights on what mode or state the site is currently in
- Link to the individual configuration screens from the alarm modes panel
In order to switch from our current ‘Envysion Monitoring’ feature to ‘Alarm Mode’ the development team is repurposing this feature for both Professional Monitoring and Self-Verifying customers.
Users can now see the Alarm Mode current state on the alarms configuration screen in both mobile (Release 3.30.0 scheduled for end of June) and web, but only Admin users are unable to open and edit the Alarm Mode.
Users will now see a warning popup when selecting an Alarm Mode without completing the prerequisite configuration steps.
All links within the Alarm Mode interface, along with helper and warning popups are now active and guide the user to remedy their issue
Smart Site Protection™ (SSP) Alarms Camera Enablement
When masking a camera to define the detection area for SSP, users can now completely clear the existing mask and draw a new one from scratch or revert to the previously saved mask.
Previously, on selecting the save/enable button, the camera enablement dialog would close and the user would see a snackbar notification with the status, whether or not the operation was successful. Our improved behavior shows an alert in the dialog itself and the user can either close it (if the save/enablement was successful) or retry/cancel (if an error occurred).
SSP Alarms Workflow: Live Agent Timeout
For Alarm Monitoring customers, if an alarm event clip is not verified by the live agent within a set period of time (currently 240 seconds), the system will automatically send a dispatch request to the alarm partner, where a dispatch agent will be able to review live video and immediately take action.
SSP Quick Wins
Unified the behavior of our “edit” icons across the entire Alarm Configuration page.
Each row of the Alarm Events page is now clickable, rather than just the right side arrow, to improve ease of use.
Corrected a condition where one clip was intermittently being excluded from a grouped alarm, when multiple cameras detect motion simultaneously.
SSP Admin users will now be able to view and edit unassigned schedules, in addition to previously just being able to delete them.
Released two new data visualization elements for loss prevention into our Reports product under the Intelligence tab.,
- Refund Dollars as a Percentage of Sales
- Deleted Item Dollars as a Percentage of Sales
Sites and employees are shown relative to the average for the domain.
Visualizations allow users to drill down to the employee and then navigate to a list of transactions based on the metric and employee for quick review and action.
Combined Risk Snapshot and these new KPI visualizations into a singular Insights tab within Reports, for simplified access and navigation.
Single Sign-On and Password management functionality, released in (June) R573 under the “Authentication” menu item, is now available across all domains to give users advanced options for user credentials management.
- Users will need the “Security Administrator” capability to see the new menu item and to manage password expiration.
- Users will need the “SSO Administrator” capability to further manage single sign-on. Both capabilities have been added to the Domain Admin User role by default, and will need to be added to an appropriate user role.
Resolved an issue that prevented a user’s clips from being transferred to a different Envysion user, when the original user is deleted.
Multi Appliance Sites with Category Mismatch
Corrected an issue that allowed appliances at the same site to be associated with different categories within the organizational tree. This change ensures that all appliances associated with a site remain organized together.
Resolved an issue that was preventing users from saving customized versions of the Traffic Report.
Users can add cameras via the Device Management screen for network video recorders that are performing software updates. This change to unblock system setup is temporary due to the delay of the recorder upgrade feature. Once the upgrade feature has been completed, the block will return. Please keep in mind that adding a camera to your recorder while it is upgrading may result in failures to said camera being added. If this occurs, the action of adding a camera will need to be repeated.
Risk Snapshot will no longer prevent data from being displayed on iOS Devices.
Risk Snapshot transactions, employees, and sites widgets now use the non-normalized score which resolves a sorting issue causing some results to display out of order.
Previous versions of Risk Snapshot sorted transactions, employees, and sites according to high, medium, low, or minimal risk, which did not ensure that the most risky of the group appeared at the top of the list. Widgets now sort according to their raw calculated risk value, which ensures they are correctly ordered in snapshot widgets
Addressed an issue that excluded some refund transaction types from the new “Refund Dollars as a Percentage of Sales” KPI chart, now available to Reports customers
All data columns in new KPI Charts are now clickable with the addition of a set minimum display height on the site and employee columns.
Resolved an issue where sites and employees with zero refunds were still appearing in the “Refund Dollars as a Percentage of Sales” KPI Chart.
Equipment Notifications Email
For multi-brand customers receiving camera and appliance alerts, the Brand of the location was added to the subject line of our alert emails to allow them to be more easily filterable by customer IT teams upon receipt.
Resolved an issue that resulted in downloading clips to be given generic file names. Downloaded video clips are now correctly given the clip’s title as the filename.
Users will no longer see discrepancies between summary and receipt-level views when combining certain filters.
Tender Count Filtering
Filtering by Tender Count has been restricted to only counting payments received from the customer as it previously showed inconsistent results by also counting payments issued.
Smart Site Protection™
Within the Alarm Configuration screen, each site’s schedule name is now visible without having to click on individual sites.
Quickly search for sites by schedule name using the search bar to find all schedules with the same name.
Example: Show all schedule names “Winter 2023” or “Unassigned Schedules”. Delete any schedules that are old, out of date, or not currently assigned to sites.
Alarm Summary Page
Filters set on the Alarm Events page will now transfer over to the Alarm Summary page without having to update the filters.
View and sort your site’s storage capacity within System Health by the number of days of footage from each site beginning from the oldest date and number of days saved within your data storage.
Viewing your storage capacity details can help you identify potential configuration issues or to confirm you comply with your retention policy.
Too much video could mean you have extremely low quality video.
Too little video could mean you have a higher quality video recording than you may need.
Synchronize heatmaps to visually compare activity by equal color representation across the group of views.
View an image of a select time range to represent the activity across that set time.
Users can now view and use Device Management pages in the Mobile web browser.
Refresh the Camera Provisioning window to view additional cameras, and no longer see deleted cameras in the provisioning window.
Password Configuration for Cloud Authentication
Security Admins can now configure automatic password expirations for organization and set rules for password length via the gear menu.
*Not available for Single Sign On users.
Expirations are based on the most recent time a user’s password was reset.
Example: User A manually reset their password 15 days ago, and User B had their password reset yesterday. The Security Admin user set the password expiration rule to 30 days. User A’s password will expire and need to be reset in 15 days, while User B’s password will expire in 29 days.
Risk Snapshot Dashboard: Mobile Launch
Risk Snapshot is now available to Envysion Reports customers on both the web and mobile apps. Our new set of summary visualizations highlight transactions of interest by employee and site while easily navigating to video for review.
Smart Site Protection™
Users can now access the Smart Site Protection™ Events homepage from the navigation bar, see the total number of alarm events, and a sorted table of site names and their event counts. Filter by classification and date range, and view site-specific alarms.
Alarm Summary Page
Previously when watching video the player only showed the Smart Site Protection™ cameras when trying to switch cameras. Now users can switch to any camera, not only Smart Site Protection™.
We have implemented several enhancements to the heatmaps, including time and duration synchronization across all displayed heatmaps, calendar display of the oldest available heatmap data, error message notifications when a heatmap cannot be generated, and improved camera image quality within the heatmaps.
New Filter: End of Time
Users can now search for transactions based on their end time, providing a valuable tool for identifying potential theft by employees who keep transactions open for extended periods or make modifications to closed transactions during late-night hours.
The Refund Report has been enhanced to include a new transaction amount field, replacing the previous refund amount display. Additionally, we have updated the refund amount calculation to match the filter data, and introduced a new transaction amount filter for better search result refinement.
Wizardline Integration for Domino’s Operators
New Transaction Types: Bad Order / Abandon Order
We have added two new transaction types, Bad Order and Abandon Order, to better align with Dominos’ internal reporting systems and improve the user experience when searching for transactions marked as such by employees. This will allow for more accurate and efficient identification of these transactions.
Improved Delivery and Modification Information, Multi Camera Playback, and Extended End Times
We’ve made significant improvements to our delivery and modification information, allowing for better transparency and easier identification of potential issues. Receipts for Delivery Orders now contain dispatch and return times, along with the driver’s name, and these events are clickable in the video player’s event log. Additionally, when a transaction is marked as Bad Order or Edited, the name of the approving manager will be displayed.
We’ve also extended the end time of a transaction to the latest of the tender, edit, and driver return times, and added multi-camera playback functionality. These enhancements help identify manipulations and validate returns, providing users with a better overall experience.
Smart Site Protection™
Smart Site Protection’s new dedicated homepage, on the mobile app, allows you to see and sort through total past alarm volume and navigate to different sites all from one place.
Risk Snapshot (Beta Release)
Summarize high-risk transactions, employees, and stores based on their recent point-of-sale activity for a quick review of your business and the transactions worth investigating.
Record Incident Values
Associate a dollar value to a particular incident to capture the total amount lost. Utilize robust analytics to better understand high-cost incidents, the impacts on your organization and pave ways to prevent future occurrences.
Expanded Incident Types
Categorize incidents based on specific activity including:
- Credit Card Fraud (using technology to capture customer information)
- Loyalty Abuse
- Time Theft / Fraud
- Smoking / Vaping
- Restricted Sales (i.e. alcohol, tobacco, and other regulated products)
- Safety Issues
Additional Option to Track Incident Outcomes
Are you dealing with the impacts terminating an employee has on your business? Use the “Diversion Program” resolution option to track these challenges in order to easily coach and train employees with potential.
Heatmaps (Beta Release)
Generate motion based heatmaps to effectively strategize your floor plan to increase engagement, maximize sales and avoid traffic bottlenecks.
Updates to Mobile Application
Easily access Envysion’s standard terms and conditions all from your mobile device.
Smart Site Protection™
Download Alarm Event Clips
No matter the time of day or the status of your camera, review and download cloud-stored clips from Smart Site Protection™ Alarm events, as you review them in the Events Summary page. Access and download the video you need, when you need it most.
Our new enhancements to Smart Site Protection™ notifications logic optimizes the clips shared with our Professional Monitoring Service provider, so you best utilize your event review allocation.
Review previous alarms via the new Events Summary Page within your Envysion Application, which provides multi-up views of alarm-related video throughout the location and detailed timelines of detections and notifications.
Configure Public View Monitor (PVM) Views Remotely
Remotely configure your display monitors, automatically back up monitor settings and support up to three monitors to view additional cameras through a new interface in Device Management.
Analog Camera Provisioning
Manage and monitor analog cameras connected through supported networked encoder devices on your network.
Smart Site Protection™
Smart Site Protection Alarm Event Email Notification
Users can now access the Smart Site Protection Summary Events page directly from a link in their alarm email to see more information about any given Smart Site Protection alarm.
Prevent Continuous Recording Camera Enablement
The Smart Site Protection camera enablement now protects users from enabling cameras that fail to recognize new motion in the camera due to constant activity or continuous recording.
Access Alarm Clips in the Clip Log through the Event Summary Page
Access the Smart Site Protection alarm clips through the Event Summary page in the new Clip Log. Whether the appliance is online or offline, users can still review alarm clips. The Clip Log is a new tab next to the Activity Log.
A new control was added to Device Management to allow the expansion of the settings to all cameras with one simple click.
New Summary View for Discount, Line Void, and Refund Report
Users can now summarize and filter their transactions by ‘Approving Manager’ giving owners and operators further insight into the root cause of excessive discounts, refunds, and other high-risk transactions that result in loss for their business.
Incident Management for Mobile
Share incidents externally to third parties right from your mobile device. Whether to law enforcement or claims services, make all your notes, receipt data, and supporting video easily accessible to outside organizations from Incident Management.
Smart Site Protection™
Smart Site Protection™ Alarm Event Email Notification
Users can now access the Smart Site Protection™ Summary Events page directly from a link in their alarm email to see more information about any given Smart Site Protection alarm.
Active Alarm Icon
Users will know there is an active alarm with the ‘Active Alarm’ icon now displayed in the Alarm Events screen.
Event Summary Filters
Verification and Time filters were added to the Event Summary page for users to quickly search for alarm events.
Report a Problem Form Updates
We re-launched our in-app Report a Problem Support Request form and added additional fields to provide greater detail to our customer service teams to better assist in efficiently helping our customers.
Easy to Access Support
All Support Options have been consolidated in the Support Menu, including a link to the Learning Center for self help, an option for Live Chat, or Report a Problem – all easily accessible both on web or mobile app.
Multi-Camera Playback in Reports
Multi-Camera View for Transactions modified on Multiple Registers
For transactional data where we receive multiple unique register values per a single transaction, the video player will now display the associated cameras mapped to each of those register values. We’ve improved Loss Prevention functionality allowing users to see all cameras associated with a transaction in one-view rather than guessing between switching cameras.
Smart Site Protection™
New Events Summary landing page
To help review and analyze alarm events for a given site, a new landing page has been created. This page incorporates our new ‘Grouped’ single alarm event, activity log, and easy filtering.
Single (Grouped) Alarm Event
Alarm events now have a start and end time, based on the full duration Smart Site Protection™ detects person-motion inside a store. Each alarm event is now presented as a single multi-up view to display all cameras that included person-detection during the event duration, providing reviewers full context of activity in the store.
The mobile self-verification workflow allows our customers to be alerted through push notifications of unexpected motion and respond with a ‘Yes’ or ‘No’ threat. Features include: resend push notification on unclassified events, notify users of alarm re-classification, active alarming icon and more, to help users quickly review and resolve alarm events.
When needing to conduct a post-analysis review, each alarm event has an accompanying activity log showing: when the alarm started; who, when, and what type of notification(s) were sent; and who and when an alarm event was verified and what classification status was selected.
Smart Site Protection™
Users will now get a tooltip pop-up that will display over the timeblock when the cursor is moved on top.
Admins with the User Admin capability are now able to edit the first name, last name, and phone number of each user. Additionally, a search bar has been added to allow the user to search quickly for a particular user based on their first name, last name, email or phone number. Lastly, warning text has been added to help users understand when they are missing certain requirements: camera creating too many events, schedule name not unique, missing primary contact for Envysion Monitoring.
Alarm Camera Enablement
Users can now see an added domain, site, and camera IDs to the Calipsa integration, allowing for auditing Calipsa events to better assist the product team understand usage across all cameras enabled for SSP. Enhancements have also been added to the Calipsa API integration to better handle the validation process.
Alarm Envysion Monitoring Enablement
Motion Alarm admin users now have the ability to change the status of their Noonlight integration, for sites subscribed to Envysion Professional Monitoring. By default, when Envysion Monitoring is added to a site, it will be in Test mode. Users will have the ability to change the status to Live, Off, or back to Test mode.