For John Centrone and the Denny’s Corporate Asset Protection and Safety team, professional audits are more than a compliance check. Professional auditors are certified professionals who act as an extra set of eyes over your business to spot where loss is happening, reinforce training, and uphold brand standards.
The Challenge: Reactive Workflows and Overstretched Teams
When John and his team began reviewing loss prevention processes, they were stuck in a reactive approach that took too much time and did not easily uncover areas for improvement. Investigations were manual: combing through hours of video footage across multiple locations to identify incidents, and some issues were only discovered after revenue had already been lost.
With 62 Denny’s locations to oversee and a lean team, identifying patterns, coaching employees consistently, and preventing loss before it escalated was a major challenge.
Challenges included:
- Under-rings and unapproved discounts
- Cash handling discrepancies
- Tip issues and policy violations
John’s team needed a solution to quickly spot issues, coach employees, and prevent loss without adding more hours to the day.
The Solution: Envysion’s Loss Prevention Audits
Envysion’s certified auditors review video footage and point-of-sale (POS) data to identify issues, patterns, and operational gaps.
For example, the team noticed a recurring issue with military discounts being applied at the table rather than at the register. While not technically theft, this practice created potential revenue loss because discounts applied incorrectly or inconsistently reduce the total sales recorded and can add up to major loss across many transactions.
Using insights from the audits, John partnered with operations leaders to:
- Retrain employees across multiple locations
- Reinforce proper procedures and policies
- Standardize processes to reduce errors
This approach shifted the team from reactive investigations to proactive, strategic loss prevention.
The Results: Reduced Loss, Stronger Training, and Elevated Brand
By leveraging Envysion audits, John’s Denny’s sites achieved measurable improvements:
- Decreased under-rings and unapproved discounts across locations
- More consistent adherence to policies and brand standards
- Faster resolution of incidents using time-stamped video evidence
- Stronger partnerships with HR, operations, and law enforcement
John explains, “With Envysion, we shifted from reactive video reviews to a proactive audit program. We can immediately identify issues like unapproved discounts or under-rings and address them before they escalate.”
Why It Matters
Let Envysion’s auditors provide the insights you need so you can focus on running your Denny’s locations:
- Spot loss and operational gaps early: Identify trends, errors, or process inconsistencies before they escalate into bigger issues
- Reduce loss: Address mistakes like under-rings, unapproved discounts, and cash handling errors to protect revenue and profitability
- Provide consistent training and coaching: Use audit insights to retrain staff across locations, reinforcing policies and improving employee performance
- Protect employees and the brand: Ensure fair treatment with clear evidence while maintaining operational and policy standards
- Deliver a reliable experience to every guest: Uphold brand standards across all locations so customers consistently receive the quality and service they expect
Envysion’s Audit Programs help Denny’s protect every dollar while elevating the brand. Click here to learn more about how Envysion’s Audit Programs support operators in reducing loss and improving performance.