Achieving Transparency and Efficiency in Restaurant Security
How Tacala Reduced False Alarms and Saved 40+ Hours Per Month with Envysion
The Challenge:
Before implementing Envysion’s solutions, Tacala faced several key challenges:
- Managing Security and Transparency Across Multiple Locations: Tacala needed a scalable, easy-to-use video surveillance system to improve visibility and communication between restaurant teams and leadership.
- Frequent False Alarms: Their previous security system generated numerous false alarms, leading to unnecessary police dispatches and costly fees.
- Inefficient Installation and Deployment: The process of installing security systems was slow and resource-intensive, leading to delays in the rollout
across locations. - Outdated Traditional Security Systems: Their old alarm system required constant manual oversight, impacting store operations and offering no proactive validation of alarms.
- Time-Consuming Investigations: HR partners had to physically travel to locations, sometimes hours away, to retrieve video footage for investigations, wasting valuable time and resources.
- Fragmented Incident Management: Incident tracking was disorganized, making it difficult to manage and resolve issues efficiently.
The Solution
Envysion provided a tailored solution for Tacala:
- Ease of Use: Envysion’s system training allowed Tacala’s teams, including their technicians and restaurant leaders, to quickly get up to speed. With training from Envysion’s customer service and technical support, Tacala’s technicians learned how to install the system efficiently, while restaurant leaders gained confidence in using the platform.
- Quick Installation: Tacala initially planned to roll out Envysion across 125 sites over the course of a year. However, once the installation process was streamlined and Envysion’s solution was in place, they discovered they could complete an installation in less than an hour.
- AI-powered Smart Site Protection™: Envysion’s remote monitoring capabilities gave Tacala the ability to track and manage security alarms from a centralized dashboard, minimizing the impact on in-store teams and improving operational efficiency.
- Incident Management: Envysion’s all-in-one platform case management tool allowed Tacala to manage and resolve incidents efficiently. Whether investigating loss, safety, security, or operational issues, restaurant managers had easy access to video, receipts, and case notes in one location.
- AI-powered ImageAlert: ImageAlert detected anomalies, such as
tampered cameras, providing early warning signs of potential theft. This helped Tacala quickly identify and address issues before they became larger problems.
The Results
Envysion’s solutions delivered significant benefits for Tacala:
- Exceeding Goals with Fast Deployment: Due to the quick installation process, Tacala surpassed their initial goal of 125 installs in a year. By the end of the year, they had completed 374 installations within the year.
- Massive Time Savings: Before Envysion, HR partners spent over 40 hours a month traveling to stores to retrieve video evidence for investigations. With remote access capabilities, HR partners now save a full week’s worth of time each month.
- Reduction in False Alarms: With Smart Site Protection™, Tacala saw a significant reduction in false alarm fees. In a test phase with 6 high-traffic sites, Tacala reduced false alarms from 5-6 per month to just 1 false alarm in 90 days.
- $4,000 Theft Identified: Using AI-powered ImageAlert, Tacala identified a camera that had been tampered with at one of their locations, leading to the discovery of a missing $4,000 in cash.
- Complete Incident Management: Envysion’s closed-loop case management tool allowed Tacala to efficiently manage and resolve incidents. With Envysion’s platform, restaurant managers now have easy access to all relevant data video, receipts, and case notes—streamlining investigations and guaranteeing quicker resolutions.
Conclusion and Future Plans
With Envysion’s solutions, Tacala has achieved significant improvements in loss prevention, safety and security, and operational efficiency. The company plans to expand its use of Envysion’s cloud-based solution and explore more AI-powered tools. Tacala’s leadership is excited about Envysion’s technology and looks forward to strengthening their partnership to improve operations and transparency across all locations.