Managing multiple quick-service restaurant locations isn’t easy. For Chestnut Land, which operates over 100 stores, including Auntie Anne’s and Cinnabon, speed and accuracy in operations are critical.
Before integrating Qu and Envysion, managers faced time-consuming challenges when investigating transactions, disputes, or refunds. Pulling POS reports and matching them with hours of security footage slowed operations and sometimes left issues unaddressed.
By pairing POS transaction data with video intelligence, Chestnut Land transformed how they manage operations, reduce loss, and support their teams.
The Challenge with Quick-Service Restaurant Operations
Operating dozens of locations across multiple states means hundreds of transactions daily. The Operations and Loss Prevention teams needed faster insight:
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Managers struggled to match POS data with video
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Pulling and reviewing footage was slow and inefficient
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Some incidents went uninvestigated because the effort outweighed the potential return
Using Transaction Data with Video Intelligence
The integration of Qu’s cloud POS system with Envysion’s video management platform gave managers real-time access to the full picture:
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Every sale, void, discount, and refund in Qu links directly to its corresponding video clip in Envysion
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Managers can search by exception type—voids, high-dollar refunds, and large discounts—so high-risk activity is flagged instantly
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Side-by-side insights let managers see both the “what” and the “how” on a single screen, eliminating guesswork
This combination of POS transaction data with video intelligence enables faster, more accurate decision-making in busy QSR environments.
Real Results for Quick-Service Restaurant Operations
Key outcomes for Chestnut Land include:
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Faster Investigations: Tasks that once took 20–30 minutes now take less than 5
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Cost Savings: Loss prevention work that required 10–20 staff members now needs just 2
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Reduced Loss: Suspicious transactions are flagged and addressed quickly
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Better Training: Real examples from each store are used to coach employees
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Operational Clarity: Managers know exactly what happened, when, and why
Why POS Data and Video Intelligence Work
The success comes from combining technology with operational expertise:
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Qu provides a smart, flexible cloud POS system with real-time data sharing
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Envysion delivers video intelligence tools that merge data with security footage
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Chestnut Land ensures the system fits real-world operations, making it practical for both corporate and store levels
The result: faster insights, more accurate investigations, and stronger operational control across all locations.