Incident Management
closed-loop case management
Incident Management: All-In-One Tool
Incident Management allows you to do more than save video clips. It provides the ability to flag theft, loss, or operational issues and drive accountability in your business.
Review Video and Details in Minutes
Easily check incidents status across your organization, by location, or by employee within minutes.
Documentation at Your Fingertips
Arrive at firm conclusions and take decisive action with irrefutable video evidence.
Learn From Past Mistakes
Monitor resolution trends by employee or location to reveal positive outcomes.
Create a Culture of Honesty and Accountability with Incident Management
Incident Management is a platform to organize video footage alongside POS data with context, including details about:
- The situation shown in video clip
- The behavior observed
- Case ownership
- The necessary corrective action to be taken
Incident Management drives management engagement and tracks open issues and paths to resolution.
Identify and Manage Trends
Use Your Incidents Toward Future Business Development
Whether triggered by anomalies in your data or observations surfaced in video, Incident Management can help you identify and manage trends.
Food Safety & Quality Compliance Issues
Improve your customer experience by addressing food quality issues.
Cash Handling Policy Violations
Proper cash handling lowers the opportunity for internal theft.
Food Preparation Violations
Achieve sustainable food cost reduction and deter theft over the long-term.
Workplace Safety & Security Violations
Identifying and addressing safety violations helps to keep the number of incidents down.