July 2025

WHAT’S NEW:

Smart Site Protection (SSP)

Added New “Verification” Label for Clips

For SSP intrusion alarm events, we added a label on the clip log card indicating that this clip was used for verification by a verification agent. The label color indicates the verification result:

• Green = no threat
• Orange = unverifiable
• Red = threat
• Grey = timeout

Your Advantage:

More quickly identify and filter which clips were used for verification in an alarm event, to better understand the outcomes of the verification process.

Clip Completion Timestamp

We have added a timestamp for clip completion for the clip log view of SSP intrusion alarm events.

Your Advantage:

Users will now have greater visibility and traceability regarding clip uploads, as they can see when an upload is completed. This enhancement benefits both users and the Envysion operation team.

May 2025

WHAT’S NEW:

Platform Enhancements

Bulk User Creation

Users can now be added to the Envysion platform in bulk using a .CSV file, where previously users needed to be added one at a time in the web interface. Admins can import a file of up to 2,000 rows without worrying about creating duplicate users if they need to retry the same import file as sites are added.

Your Advantage:

Adding multiple users is now streamlined, saving administrators time when onboarding large swaths of users at once, for exampe single-site store managers.

Smart Site Protection (SSP)

“Snoozing” Smart Site Protection*

In a Smart Site Protection (SSP) alarm event, SSP “emergency contacts” users can now instruct Professional Monitoring Agents to temporarily suppress alarms at the domain level for up to 12 hours while still maintaining a record of all activity. Additionally, Monitoring Agents may proactively recommend suppressing alarms when the situation warrants it, based on the context.

For SSP Admin users, a manual “Snooze” option is available directly within the application. This allows them to suppress alarms for a specified period (up to 12 hours) without needing to interact with a Monitoring Agent.

Your Advantage:

This feature helps minimize disruptions while ensuring events are still logged in the event of extended and/or planned visits to the store, like maintenance and cleaning, providing a smoother and more convenient user experience.

• Note: This functionality is currently available to a limited number of users as it is in the initial beta stage. Wider availability will be considered following feedback and further optimization.

POS Integrations

Taco Bell Order Bump Time Availability

Users can now see the bump time of an order and quickly click to jump to video. For on-premise ordering, Loss Prevention users can now see what time the order should be handed over to the customer and verify the delivery on video. For digital ordering, the bump time provides visibility into when the order was packaged up and ready for drivers to collect, or handed over to the driver.

Your Advantage:
This update improves visibility into order accuracy and ensures that drivers receive the complete orders when attempting to refute chargebacks from third-party delivery services.

Pizza Hut Adapter Enhancements (Data Delivery by OneDataSource)

Improved Clarity for Drawer Opening Events

Reports now show more reasons for a register drawer opening to Pizza Hut users, including:

• Open Tills

• Reassigned Tills

• Closed Tills

• No Sales

• Safe Drops (funds removed from register)

Your Advantage:

These reason codes provide more clarity around register opening events during a Loss Prevention investigation, saving time and effort.

Refund Reason and Original Ticket Availability

Where available, refunds will include “refund reasons” as well as the original ticket date and the number of the sale transaction.

Your Advantage:

This update enables users to get the necessary context needed for a refund more quickly, decreasing the time it takes to conduct loss prevention investigations.

New Support for SUS Change Down Audit Report

Change Downs—modifications made to a transaction after the order has been sent to the kitchen—are now supported in the SUS Change Down Audit Report. These changes, such as item removals, topping adjustments, or discounts, are critical to review as they occur while items are actively being prepared.

Your Advantage:

Adding “Change Down” details makes the line void and discount reports more robust for investigations. Users also gain additional visibility into discounts that were applied after being sent to the kitchen, decreasing the time it takes to conduct loss prevention investigations.

NOTE: Changedowns do not affect subtotals, tax, totals, and discount amounts on the receipt.

Dunkin’ Data Initial Adapter Launched (Delivered by OneDataSource)

Dunkin’ brand customers can now leverage Envysion Reports for their Loss Prevention Insights.

Your Advantage: We can now support Dunkin brand customers seeking to leverage Envysion Reports for their Loss Prevention Insights.

• Note: This is the launch of initial development based on sample data provided by OneDataSource, and we are now ready to start bringing Reports to our Dunkin customers’ Product Offering.

April 2025

WHAT’S NEW:

Incident Management

New Incident Class: Safety and Security Incidents

“Safety and Security” incidents are now their own incident class and are no longer categorized underneath “Operational” incidents.  

Why it matters: Users can more easily find safety and security incidents and use them to coach team members on how to improve safety and security procedures.

Reports

Item Removed Reason Displays on Receipt

When items are removed from an order, the reason for that removal has been added and will now display on the receipt view within Reports. 

Why it matters: Operations and Loss Prevention Managers can now more clearly identify why orders are modified.

March 2025

WHAT’S NEW:

Drive-Thru Insights

Be the First to Experience the Future of Drive-Thru Technology: Drive-Thru Insights

We gave MURTEC a sneak peek—now it’s your turn. Envysion’s Drive-Thru Insights is set to change the game, and you don’t want to miss out. Sign up for exclusive updates to see how it can take your drive-thru to the next level.

Link: Sign Up Here https://envysion.com/drive-thru-ai-insights/ 

Reports

Enhanced Receipt Views for Voided Transactions

Voided items now display a “C”, “D”, or “V” (Clear/Cancel, Delete, or Void) along with the reason for removal.

Why it matters: Gain clearer insights into voided transactions to identify fraud and improve training opportunities with ease.

Clearer Receipt Views for Better Oversight

We’ve improved receipt formatting to make main items (like combos and entrées) stand out from modifiers and add-ons.

Why it matters: Easier-to-read receipts help you quickly spot fraud and identify training opportunities.

Incident Management

Delivery Service Provider (DSP) Chargeback Options

We’ve added new incident types for DSP chargebacks—Missing Item(s), Incorrect Item(s), Food Quality, and Other—with resolution options to approve or deny disputes. This integrates seamlessly with the new PAR Brink: Bump Time Identification feature.

Why it matters: Easily track chargeback details, simplify workflows, and log incidents more efficiently.

New Integration: PAR Brink Bump Time Identification

Bump Times are now included in PAR Brink transactions, making it easy to see when orders were handed off to customers or delivery drivers.

Why it matters: Quickly verify order completion times to protect your restaurant from fraudulent chargebacks and resolve disputes with confidence.

February 2025

WHAT’S NEW:

Envysion Application

Rolling Out in March: Envysion’s New Look
An enhanced user experience is coming! Envysion’s web app will unveil a fresh new look and streamlined workflow.

You can expect:

– Easier Navigation: The top bar navigation will move to a simplified Workspace box in the top left corner, ensuring seamless and intuitive navigation through the application

– Enhanced Functionality: Enjoy a more efficient workflow with fewer clicks, empowering you to accomplish tasks with greater ease and productivity, whether you’re focused on Loss Prevention, Safety & Security, or Operations

– Insightful Discoveries: Uncover valuable insights more efficiently, thanks to a streamlined design that puts the most relevant information at your fingertips

What you need to know:

– This change will initially affect the desktop version of the application. Mobile updates will follow later in the year.

– If you have any questions, please don’t hesitate to reach out to your dedicated Customer Success Manager. They’ll be happy to assist you and ensure a smooth transition.

January 2025

WHAT’S NEW:

Smart Site Protection (SSP)

New Security Permit Field Improves Police Response

The “Additional Details” field has been introduced to the Alarm Configuration Page to allow SSP Administrators to provide their city- or county-issued security permit number for each site.

Why it matters: Adding alarm permits to your sites in the Envysion application ensures that dispatch agents can quickly provide permit details to law enforcement and expedite their response to alarms that originate from your site, even if alarms are unverifiable due to technical difficulties.  

Managed Video

Select Users Can Now Bulk Delete Clips from the “Clips Trash” Folder 

Users with the “MyClipsDelete” capability now have access to a new “Empty Folder” button that enables them to bulk delete clips from the “Clips Trash” folder.

Why it matters: This improvement enables users to save time when clearing clips from the “Clips Trash” folder.

Access Change to the Clip Queue

Users without the “Clips Admin” capability will no longer be able to see the Clip Queue.

Why it matters: This quality of life improvement allows administrators to control who can see the Clip Queue in Sites, and block users under investigation from seeing clips about themselves in the Clip Queue. 

Platform

New Option for Time Selection

Users can select dates and times with the clock time picker instead of the default scroller. To enable the Clock View, toggle the “Use clock for time input” to ON in the Settings card on your User Profile. 

Why it matters: Users now have more control over their user experience so they can tailor their app experience to match their workflow preferences.

Loss Prevention

Vehicle Detection AI for Falsified Refunds

Drive-thru vehicle detection accuracy has been improved, making identifying fraudulent refunds and other suspicious transactions at the drive-thru register easier. 

Why it matters: Customers can now more accurately catch fraud, stop loss, and save money at the drive-thru by leveraging Envysion AI to identify the absence of a vehicle when transactions are conducted on drive-thru registers.  

New Incident Type: Credit Card Refund Fraud

A new incident subcategory, “Refund Issued to Card” has been added to the “Theft – Falsified Refund” category in Incident Management to capture incidents where employees are issuing funds fraudulently back to their own credit/debit cards.

Why it matters: This update improves trackability for reported loss incidents unrelated to cash handling. 

December 2024

WHAT’S NEW:

Smart Site Protection

DMP Users Get the Whole View of an Alarm Event  

This update allows EnVR Administrator users to connect multiple camera views to a single DMP alarm panel detection zone within Device Management, enhancing the monitoring capabilities during alarm events.

Why it matters: Improved situational awareness with the ability to view alarm events from multiple perspectives simultaneously.  

Managed Video

Trashed Clips Can Now Be Permanently Deleted 

Users with the “My Clips Delete” capability can now permanently delete clips from the Trash folder using the new “Delete Forever” action.

Why it matters: Compliance with Global Data Privacy Regulations (GDPR) and increased data management capabilities by securely removing unneeded video clips.

Improved Functionality for System Health Status Tiles 

System Health Status tiles now feature enhanced readability with updated fonts, colors, and text sizes. Additionally, users can now independently navigate from the Home dashboard to review offline or impaired cameras across their entire domain from a single dashboard widget.

Why it matters: Users can now more quickly and efficiently assess their system status and navigate to System Health, enabling faster decision-making and issue resolution.

Loss Prevention

Intelligence Insights Dashboard Filtering 

The Intelligence Insights Dashboard now offers expanded customizability, with widgets that can analyze data over extended time periods and a new location filter for targeted insights.

Why it matters: Users can now more effectively investigate outliers through the insights dashboard, finding poor-performing stores over varying lookback windows, focused on specific regions or areas, based on their domain hierarchy.

November 2024

Smart Site Protection

Protect Yourself over the Holidays with SSP Schedule Exceptions

Users can ensure their business is protected by temporarily changing Smart Site Protection active hours without impacting their standard weekly schedule. With schedule exceptions, users have greater control, flexibility, scalability, and peace of mind with a system that keeps them protected even when their business hours are unexpectedly impacted.

Added Video Context for Panic Alarm Events

Panic alarm video clips now include a full twenty (20) second pre-roll, to ensure video review captures the lead-in to an event effectively. This parameter can be adjusted at the domain level.

SMARTSiren Improvements

Several improvements were made for the SMARTSiren, to improve the end user experience for potential non-emergency scenarios:

• The Siren will only function when the Site is “Armed”, to reduce the potential unwanted noise during testing.

• The loudest siren profile will only play now when police are being contacted. This prevents escalations to our dispatch agents in the event of video verification issues from impacting potential employees.

• The siren will only “beep” and blink amber lights while alarms remain unclassified, escalating when police are contacted, and stopping once an alarm is canceled.

UI Update for Alarm Configuration

The fixed configuration panel on the Alarm Configuration page was replaced with a new sliding drawer component, which improves the user experience on mobile browsers, and future mobile app releases.

Envysion Reports

Improved User Feedback for Report Issues

Reports have been enhanced to send user feedback emails that include error notifications if issues arise. This improvement makes it evident to users that they should rerun the report request or modify the base/user report they were using to improve outcomes.

Integrations

Investigate Register Opens and Closes for PAR Customers

An update to our PAR integration now allows users to review Till Close and Till Open events to offer greater visibility to ensure that registers are opened in alignment with the business. Users can find these events using the Journal Tape Report or Watch Video Events. For Loss Prevention investigation, these events can also help catch potential under-ringing fraud when tills are closed at the end of a shift and cash is removed.

Investigate Abandon and Canceled Orders for DeliverPlus Customers

An update to our DeliverPlus integration now allows Loss Prevention users new paths for investigation. The adapter now includes handling for Abandoned and Canceled Orders, as well as individual items that have been removed from an order. This update also resolves an issue with the change amount calculation.

Find Abandoned Orders using the Transaction Type or SKU Description Filter

Find Canceled Orders by using the Transaction Type filter. Use the SKU Description filter to find transactions based on precise reasons.

October 2024

IMAGEALERT IMAGE QUALITY DETECTION GENERALLY AVAILABLE

ImageAlert gives you peace of mind by leveraging AI to ensure your cameras are capturing the clear, usable footage you need to gather usable evidence for security incidents and accidents. ImageAlert will be automatically provisioned and enabled for all cameras connected to Gen8 and newer appliances over the next 3 weeks. All Managed Video customers are eligible for ImageAlert as part of their managed video subscription.

Two reference images will automatically be assigned to every camera:

• One image between the hours of 8am and 1pm

• One image between the hours of 12am and 3am

New cameras and sites will need up to 48 hours to configure ImageAlert before monitoring takes place.

NOTE: ImageAlert is available on Gen 8 and newer appliances only.

DOMAIN LEVEL SUMMARY IN HOME DASHBOARD

Get the top-line information you need at a glance with the addition of the “Total Impaired Cameras” entry on the Dashboard and in System Health.

SYSTEM HEALTH UPDATES TO WEB AND MOBILE

The Image Health column in System Health displays the number of impaired cameras in every site on the domain and can be sorted and filtered.

REVIEW IMPAIRED CAMERA EVENT HISTORY

Find suspicious activity and track historical adjustments to camera views by reviewing impairment history, now included in Hardware Events for each site.

SET IMPAIRED IMAGE AS REFERENCE IMAGE

Stop future false alerts and unnecessary distractions with a streamlined workflow for resolving impaired cameras. ImageAlert allows you to set the image that triggered ImageAlert as the reference image. When a camera’s view has changed for a legitimate reason, set the detection image as the reference directly from the ImageAlert modal.

REVIEW AND MANAGE IN DEVICE MANAGEMENT

EnVR Administrators can now both review and manage ImageAlert from Device Management. This addition allows users to disable ImageAlert for cameras that continue to produce excess alerts (e.g. a blurry camera that is awaiting replacement, or an active camera at a site currently being remodeled).

Security

AXIS D4100-E SIREN/STROBE MVP*

The AXIS D4100-E Siren/Strobe can now be integrated with Smart Site Protection™and configured to respond to various events, effectively deterring potential threats and improving security. For professionally monitored customers, when SSP detects a person on site, the deterrent will activate, emitting a beeping sound and flashing an amber light to alert potential intruders that the site is being monitored. If our agent classifies the alarm as a potential threat, the AXIS D4100-E Siren flashes red and amplifies loudly to 110 dB for the duration of the threat (up to ten minutes).

*NOTE: The AXIS D4100-E Siren/Strobe is only available to select early access domains at this time.

Reports

REPORTS PERFORMANCE ENHANCEMENTS

Reports customers can now generate reports across any timespan with as many filters as needed without encountering a time-out error message, ensuring that they can effectively gain the insights they need to level up their business. Other Reports enhancements include:

• Report Complete Notification Emails: Users will be presented the option to be emailed when long-running reports (over 20 seconds) complete.

• History: This new section on the Reports home page lists your recent activity, providing you the ability to view and rerun past reports without having to re-add filters, date ranges, or drilldowns.

• Quicker Page Loads: Re-run recently executed reports ]quickly, improving user experience and saving you time.

MULTI-CAMERA PLAYBACK

Investigate theft from all angles with multi-up camera playback in Reports. No more switching between single views; say hello to a comprehensive surveillance experience at the click of a button.

UNDO CHANGES

Accidental changes are no longer an issue with the addition of the new “Undo” button. Easily reverse changes or return to summary views with just a single click. 

ADDITIONAL REPORT UPDATES

• Seamlessly review video with our updated receipt interaction, where selecting any tender or line item now accurately jumps the video to the correct moment, with identical timestamps.

• Base reports now load the set default view, eliminating the confusion of landing on unsupported tabs.

• All Date, Time, and DateTime fields are now displayed with the correct formatting.

Integrations / Adapters

BOJANGLES

We are excited to announce that we are now able to provide Envysion Reports to Bojangles through the addition of a new adapter to support their Xenial Point of Sale data files. Bojangles franchisees can also take advantage of this new adapter, provided they can deliver their Xenial files to Envysion via SFTP.

Managed Video

MAXIMUM RETENTION TIME ENFORCEMENT ON ENVR

To support expansion into the EU by Chipotle and other international customers, we can now limit how much video is stored on the EnVR to ensure our customers remain compliant with General Data Protection Regulations and other similar policies. A service request is required to set or update the maximum retention time for a domain. Video older than the maximum retention time will be deleted as soon as the setting is set. Deleted video cannot be restored.

The maximum retention time for the appliance is displayed on the Appliances tab in Device Management.

This feature is available to Gen 8 and newer appliances only.

APPLIANCE MODEL INFORMATION IN DEVICE MANAGEMENT

As customers look to keep their Envysion appliances and cameras up to date and leverage our latest software features, Envysion admin users will now find the appliance model for each site listed in Device Management next to its Max Retention Time.

September 2024

Incident Management

NEW INCIDENT AND RESOLUTION TYPES AVAILABLE

Customers can better capture additional fraudulent or safety and operational behavior across all product insight pillars with new incident categories and subcategories within our Case Management solution.

Customers can also more accurately document the outcomes of operational, security, and safety incidents with new resolution types.

Security

PANIC ALARM VIDEO PLAYER UPDATE

Customers now have a streamlined Panic alarm reviewing experience with a new view that displays all four cameras mapped to a button. This replicates the view provided to dispatch agents and law enforcement during Panic Alarm events.

August 2024

Intelligence | Reports

ENHANCED REPORTS UI SIMPLIFIES INVESTIGATION

Our new Reports experience is live across Envysion! Reports users now have a more innovative and intuitive experience to investigate suspicious trends and transactions and take action.

We’ve simplified workflows to help users do everything they need without having to leave the page.

• An improved video playback experience allowing users to navigate to any point in time on any camera layered with thumbnail previews..

• Improved Page and Receipt Layout keep video and data in focus and reduce scrolling.

• Incident Creation with exact clip lengths and Loss Amounts set up front to reduce additional video requests and incident edits.

• Save Clip allows for organizing and sharing of clips during creation to save time ensuring the right video is available to the right people asap.

CUSTOMER DETECTION AI SURFACES NEW FRAUD RISKS 

Envysion brings computer vision AI to all Reports customers, offering customer detection AI for high risk transactions such as void, refunds, no sales, and lottery payouts. Ensure your cash drawer is always returning funds to guests by adding this detection to any register adjacent camera view to enhance Reports.

• This feature supports both detection of People (at the front counter) or additively Vehicles (for drive thru transactions), which is selectable during configuration.

• Adding AI to any Reports site requires a simple one-time effort to draw the detection regions, which can be performed by users with the Intelligence Admin capability enabled.

• Select Reports Templates now include the Person Count field to allow users to filter the refund, void, no sale and lottery payout transactions that include a detected customer.

Learn more about how to setup and leverage the insights from Customer Detection AI here.

ADAPTERS & INTEGRATIONS

ALOHA SPY

Several powerful enhancements have been released to elevate the end user experience for investigations built upon our Aloha Spy data:

• Separated leading non-transaction related events from receipts into their own events to refine transaction start times and reduce noise and filtering inaccuracies.

• Introduced Delete Tenders as unique tender types. These are visible both on the receipt and as a Tender Type filter option.

• We are now generating the missing discount amount on a delete comp or delete promo event that was causing transaction discount amounts to be inflated.

• Separated Time Punch and Paid In/Out events from any part of the transaction into unique events. Time Punch Events are now visible in the Punch In/Out Report and Paid In/Out Events can be surfaced filtering the Transaction Report by Transaction Type.

• Refined line item typing for removed items as they related to item order, recall/reopen, and tender events for improved filtering.

• Addressed other minor bugs identified during investigations.

Internal Note: These changes have been rolled out to the Chuck E. Cheese brand sites. Rollout to additional Aloha Spy customers, including Popeyes, is planned by August 30.

XPIENT

New data fields available in the Xpient data feed have been added to Reports to enhance the investigation experience for Denny’s users.

• Time Punch Information is now available in the Punch In/Out Report, along with time clock edit information, where available.

• Paid In/Out Events, and No Sales can be found in the Transaction Report with a line item detailing the reason for the event when available.

PAR BRINK

PAR Brink customers can now more easily confirm the pickup of online and third-party delivery orders based on Scheduled Pick Up Time data available in Envysion reports. This new data field provides a clickable link to the expected pickup time of the order, helping expedite video review to confirm third-party and mobile chargeback claims.

TOAST

When available, Approving Manager information now displays on Discount Transactions.

PENNY POS

Added support for new register types for Cinemark.

USER FRIENDLY INTEGRATION CONFIGURATION SCHEDULES

Integration Admin users responsible for configuring domain level Point of Sale integrations can schedule their adapter runtimes using simple hour and minute inputs instead of formatted cron strings. The resulting schedule is clearly displayed below to show the multiple selected runtimes. These settings are all managed on the Domain Integration Configuration Page accessible from the Gear → Integrations.

System Health

IMPROVED READABILITY FOR MOBILE USERS

Mobile device users will enjoy improved readability of our System Health report, based on the new layout we have released.

July 2024

Watch Video

SHARE CLIPS WHILE SAVING

We have enhanced the “Save Clip” UI, enabling users to share clips with specific groups or users in the “Save Clip” workflow, reducing the number of clicks and time required to share video evidence. This update is currently available for users with access to the “Watch Video” feature and will be generally available to Reports users when we release our new Reports experience in late July.

ADDED SUPPORT FOR COSTAR CAMERAS

Device Management now supports the provisioning and management of Costar cameras.

Reports

DISTINCT REPORTING ON REMOVED ITEMS FOR PAR CLIENTS

Cashiers using the PAR Brink POS can void and remove items from POS transactions in multiple ways. Identifying these different behaviors in the data can greatly improve loss prevention investigation efficiency. We have updated our PAR Brink POS integration to distinguish these types of line item voids and released three new Reports and dashboard widgets (for Removed, Cancelled, and Deleted Items) to provide risk managers stronger tools for investigation, allowing:

• Better alignment between Envysion Reports and alerting PAR users receive from their POS tools for Voided Items already

• New reports and alerts above and beyond those provided by PAR, around potentially fraudulent transactions or employees in need of coaching

Smart Site Protection

PANIC BUTTON* HEALTH INDICATOR

Monitoring the health and battery life remaining in our LTE panic buttons is a top priority for Envysion. This release assures users that Envysion is monitoring each panic button deployed in the field with a heartbeat (sent multiple times daily). Early Access users of our new Panic Button capability will see a new health indicator for each of their devices in the Panic Button section of the “Alarm Configuration” page. The three status indicators are:

• Green battery – the batteries are healthy

• Orange battery – the batteries require replacement

• Red battery – there was no recent heartbeat detected and the button is offline

*NOTE: Panic Buttons are still a pre-release product, only available to select early access domains at this time. Customers will be required to follow our button firmware update process to experience the update. Buttons that have not yet been updated with the latest firmware will be reported as offline until the update is completed.

TEST MODE AUTOMATED SMS

Smart Site Protection and Panic Button Test Mode now provides end-to-end testing from event detection through automated SMS messaging of emergency phone contacts for a given site. Test Mode allows customers to verify that phone numbers in the system are correct and that team members are prepared to participate in emergency response, without involving alarm monitoring agents and risking a potential false dispatch.