February 2026

Product Update: Streamlining Access, Expanding Vision, and Sharpening Security

This month’s release focuses on three critical pillars: Efficiency in administration, High Performance cameras, and Accuracy in security verification.

From managing thousands of users in minutes to deploying premium cameras designed for specific environments, to a new way to reduce your false and unverified alarms, here is the full story of what is new on the platform.

Platform Enhancements

Bulk User Management: Now with Editing Capabilities

Managing user access across a growing enterprise should not require manual, one-by-one updates. We have significantly expanded our Bulk User Management tool to support the editing of existing users at scale.

Where Bulk User Management previously focused on user creation, this tool now allows Administrative users to entirely manage users via an easy to use CSV.

How it works:

1. Export: Download your current user data or the template directly from the platform.
2. Modify: Edit fields in bulk using your preferred spreadsheet software.
3. Import: Re-upload the file to update the system.

Key Capabilities:

• Scale: You can update up to 2,000 records in a single session.
• Flexibility: The tool supports three distinct methods:
  • Create Only: Add new users.
  • Update Only: Modify existing user permissions and details.
  • Hybrid: Perform both actions simultaneously in one file.

Need help getting started? Visit the Learning Site for a comprehensive walkthrough, including the new CSV templates and formatting requirements.

Store Codes Visibility

To make Bulk User Management even easier, we have improved how site data is displayed. The Sites page now includes a dedicated Store Code field located in the right-hand sidebar.

Whenever a store code is assigned to a location, it will automatically populate below the site address. This update gives you immediate visibility into your organization’s specific internal numbering system, providing a simple, error-free way to identify stores when preparing your Bulk Management CSV files.

Managed Video

New Hardware: The Avigilon H6 Camera Series

We are excited to announce a significant expansion of our hardware ecosystem. We have launched support for the Avigilon Portfolio of cameras.

As a premium brand within the Motorola Solutions portfolio, Avigilon offers high-performance models designed for enterprise customers who have specific needs regarding form factor, coverage, and durability.

Meet the New Models:

Security Insights

Enhanced Threat Verification with Auxiliary Views

For our SSP users, accurate verification is the key to preventing false alarms. We have introduced the ability to designate specific outdoor cameras as “Auxiliary” views that give verification agents the context they need to make informed decisions about whether detected motion is a threat or not.

The Problem:

An alarm is triggered at the back door. The interior camera has caught movement, but the intruder is wearing a hoodie, and it’s not clear if they are a delivery driver or a thief. Is it a break-in, or is it a scheduled delivery?

The Solution:

By designating a parking lot or perimeter camera as “Auxiliary,”  our verification agents can get immediate access to additional video context that can tell the whole story. A view outside shows the delivery truck, turning the hoodie-wearing intruder into a delivery driver.

The Advantage:

If the initial clip is ambiguous, agents now get a second look with more context added by the auxiliary camera view to spot delivery trucks, contractor vehicles, or employee cars. This additional perspective allows for accurate classification of events, significantly reducing false alarms and unverified events caused by authorized deliveries and saving your organization unnecessary dispatch costs and hassle for your designated contacts.

December 2025

Drive-Thru Performance

ENVR2+ Health Monitoring

As the central hub for your Drive-Thru Performance system, your ENVR2+ must remain operational. This update lets you easily monitor your ENVR2+ device status through the System Health tab of the home page. Know when the ENVR2+ is online, offline, or impaired giving you the visibility needed to take action and keep Drive-Thru Performance operational.

Streamlined Technical Support

Envysion has your back and is committed to supporting you and helping keep your Drive-Thru Performance system up and running when you have “Responds” or “Maintains” support. For customers with “Responds” or “Maintains” support, if an error is detected with Drive-Thru Performance, Envysion will automatically create a case and work order so we can quickly address the issue and minimize system downtime. We take a proactive approach to supporting you and ensuring you are operating at full capacity.

New Metric For Drive-Thru Performance Dashboard

Drive-Thru Operations need a way to track how long an average customer journey takes to better understand their performance and make improvements. To meet this need, we created the “Average Journey Time” widget to view directly on the On-Premise Timer Screen as well as view the metric within the Drive-Thru Performance dashboard. With this new metric, operations can track on average, how long a vehicle takes to go through the entire drive-thru. From before they pull up to the menu board to the moment they exit the pickup area. We are excited to deliver an improvement that will help Drive-Thru operators and regional managers use this metric to better understand their true customer journey time.

Incident Management

Multi-View Capture

We know that incidents are rarely contained to just one location. There is important lead up and context that sometimes happens outside the frame where the main action of an incident took place. To make sure you are able to capture all the necessary context to accurately represent an incident, our new update within Create an Incident lets you capture the whole story with full context of an incident, even as the story crosses multiple camera views.

You no longer need to pick the best single view for an incident and fill in the rest with an exhaustive description. Just select the appropriate cameras where the incident occurred (up to 16 different camera views) and click the “Flag Incident” button. No more picking one view that only tells half the story. Capture the whole picture of what happened in an incident without being tied to just one camera view.

Smart Site Protection

Panic Button Battery Optimization

We don’t want you to have to constantly change the batteries on your Panic Buttons, yet it’s important that the buttons remain connected so you can rely on them when you need them most. To extend Panic Button battery life, we optimized the backend infrastructure that communicates battery status and connectivity to Envysion servers. This optimization reduces battery consumption while still ensuring your panic buttons remain connected and functional. How does this affect you? This update is expected to extend the overall battery life of your panic button by up to ~50% without compromising service reliability. 

Platform Enhancements

Bulk User Import

Several changes to Bulk User Import functionality have been implemented to improve validation and data accuracy for bulk-importing users. The following updates will ensure Admins are successfully able to import users and enable any necessary security restrictions on their users, all from a centralized spreadsheet that more closely matches the user interface. These updates include:

• A CSV template with an optional “Allow Address” column that enables admins to allow only specific user logins with a valid IP address or domain. (e.g., admins can specify that users can only log into the app from the locations network and not from home.)
• The “Sites” column now supports both Site Names and Store Codes, with improved validation
• The “All Sites” column has been renamed to “Access List,” enabling user assignment to a pre-existing Access List. 
• The import process now validates that the specified list exists and enforces that a user is assigned to either an Access List or a Site (not both).

Quick Receipt Search Is Back

Back by popular demand, the Quick Receipt Search bar was reintroduced to individual site pages. You will be able to quickly find receipts from your individual site from the “Sites” tab, streamlining your experience when searching a site for a specific, known transaction. 

October 2025

Mobile Application

New Mobile User Interface

We’re excited to announce that our mobile app has been updated with a sleek new look and feel. This redesign focuses on making your experience simpler, faster, and more enjoyable. 

Over the next several weeks, we will begin the phased rollout of the updated mobile app. Your Envysion Mobile application should update automatically as part of the phased rollout process. 

DISCLAIMER: If your app does not update automatically over the next several weeks, you can make sure you have the latest version of the Envysion mobile application by visiting the Google Play Store or iOS App Store and verifying that you have the latest version. All subsequent updates will also update your application to the new look and feel.

Here’s what’s new:

• Easier Navigation: A simplified, mobile-first workflow for seamless navigation.
• Enhanced Functionality: A more efficient workflow with fewer clicks, so you can accomplish tasks with greater ease. 
• Insightful Discoveries:  A streamlined design so you can uncover valuable insights more quickly.

To help you get to know the new mobile application, we have built this guide that introduces you to the improved navigation and enhanced functionality.

Smart Site Protection (SSP)

Additional SSP Emergency Contacts

SSP supports up to five emergency contacts per site, so they can be contacted for verification before dispatching police to an active alarm.

Your Advantage:

This update is designed to ensure that each site has sufficient contacts to ensure user confirmation or intervention in the event of a suspected break-in and further minimize unwarranted police dispatches.

Envysion Reports

New Views For Credit Card Reporting

We’ve added two new views to the Transaction Report that expose card tender activity to simplify Loss Prevention investigations into both internal and external bad actors, By Card and By Card & Location.

Your Advantage:

This feature streamlines investigations by consolidating transaction data at the card level. This allows users to more easily detect patterns of potential fraud, such as employees processing refunds to their own cards, external scam artists conducting IT refund scams via phone, or individuals quickly purchasing resellable items like gift cards with stolen credit cards before they are deactivated.

New Transaction Report Column for Average Transaction Amount

Introduced a new column on the transaction report that shows the average transaction amount when looking at locations and employees. 

Your Advantage:

This feature surfaces employees and sites who are “doing it right” that can serve as champions for best practices and upsell tactics, while also helping to identify employees with significantly lower average ticket sales that can serve as the basis for coaching or fraud investigations.

New Link To Learning Center Resources

We added a new link to the “Reports” learning center page at the top of the “Reports Template” page.

Your Advantage:

Users have easier access to resources that will help them build their reports, improving their knowledge and training while saving them time. 

Platform Enhancements

Hardware Events Support for EnVR2+ Devices

The “Hardware Events” page now supports online and offline events generated by EnVR2+ devices.

Your Advantage:

Customers with EnVR2+ appliances, for example those using our Drive Thru Performance product, now have deeper insights into the status of their devices, giving them more transparency into the health of their hardware.

Bulk User Import Improvements

The Bulk User Import feature now implements stricter rules that block ‘@’ and ‘/’ characters for usernames, while also allowing user entries where the Phone Number field is blank.

Your Advantage:

Bulk User Imports will now have a higher success rate, and administrators will have cleaner data to reference.

August 2025

WHAT’S NEW:

Smart Site Protection (SSP)

Improved Notifications & Alarm Events for DMP Panel Customers

When alarms are triggered, seconds matter. Clients who have integrated DMP intrusion panel events with Smart Site Protection can now receive real-time push notifications through the Envyision mobile application, in addition to email alerts in their inbox.

These push notifications put video context to security threats front and center, providing immediate awareness of potential intrusion.

Admin users can set up recipients for DMP push notifications within the Alarm Configuration interface as shown below.

Playback pre-roll timing can also be adjusted for DMP alarm events so customers can mitigate delays caused by their DMP panel. This enables customers to ensure that alarm events accurately reflect the time that an intrusion was detected by SSP.

July 2025

WHAT’S NEW:

Smart Site Protection (SSP)

Added New “Verification” Label for Clips

For SSP intrusion alarm events, we added a label on the clip log card indicating that this clip was used for verification by a verification agent. The label color indicates the verification result:

• Green = no threat
• Orange = unverifiable
• Red = threat
• Grey = timeout

Your Advantage:

More quickly identify and filter which clips were used for verification in an alarm event, to better understand the outcomes of the verification process.

Clip Completion Timestamp

We have added a timestamp for clip completion for the clip log view of SSP intrusion alarm events.

Your Advantage:

Users will now have greater visibility and traceability regarding clip uploads, as they can see when an upload is completed. This enhancement benefits both users and the Envysion operation team.

May 2025

WHAT’S NEW:

Platform Enhancements

Bulk User Creation

Users can now be added to the Envysion platform in bulk using a .CSV file, where previously users needed to be added one at a time in the web interface. Admins can import a file of up to 2,000 rows without worrying about creating duplicate users if they need to retry the same import file as sites are added.

Your Advantage:

Adding multiple users is now streamlined, saving administrators time when onboarding large swaths of users at once, for exampe single-site store managers.

Smart Site Protection (SSP)

“Snoozing” Smart Site Protection*

In a Smart Site Protection (SSP) alarm event, SSP “emergency contacts” users can now instruct Professional Monitoring Agents to temporarily suppress alarms at the domain level for up to 12 hours while still maintaining a record of all activity. Additionally, Monitoring Agents may proactively recommend suppressing alarms when the situation warrants it, based on the context.

For SSP Admin users, a manual “Snooze” option is available directly within the application. This allows them to suppress alarms for a specified period (up to 12 hours) without needing to interact with a Monitoring Agent.

Your Advantage:

This feature helps minimize disruptions while ensuring events are still logged in the event of extended and/or planned visits to the store, like maintenance and cleaning, providing a smoother and more convenient user experience.

• Note: This functionality is currently available to a limited number of users as it is in the initial beta stage. Wider availability will be considered following feedback and further optimization.

POS Integrations

Taco Bell Order Bump Time Availability

Users can now see the bump time of an order and quickly click to jump to video. For on-premise ordering, Loss Prevention users can now see what time the order should be handed over to the customer and verify the delivery on video. For digital ordering, the bump time provides visibility into when the order was packaged up and ready for drivers to collect, or handed over to the driver.

Your Advantage:
This update improves visibility into order accuracy and ensures that drivers receive the complete orders when attempting to refute chargebacks from third-party delivery services.

Pizza Hut Adapter Enhancements (Data Delivery by OneDataSource)

Improved Clarity for Drawer Opening Events

Reports now show more reasons for a register drawer opening to Pizza Hut users, including:

• Open Tills

• Reassigned Tills

• Closed Tills

• No Sales

• Safe Drops (funds removed from register)

Your Advantage:

These reason codes provide more clarity around register opening events during a Loss Prevention investigation, saving time and effort.

Refund Reason and Original Ticket Availability

Where available, refunds will include “refund reasons” as well as the original ticket date and the number of the sale transaction.

Your Advantage:

This update enables users to get the necessary context needed for a refund more quickly, decreasing the time it takes to conduct loss prevention investigations.

New Support for SUS Change Down Audit Report

Change Downs—modifications made to a transaction after the order has been sent to the kitchen—are now supported in the SUS Change Down Audit Report. These changes, such as item removals, topping adjustments, or discounts, are critical to review as they occur while items are actively being prepared.

Your Advantage:

Adding “Change Down” details makes the line void and discount reports more robust for investigations. Users also gain additional visibility into discounts that were applied after being sent to the kitchen, decreasing the time it takes to conduct loss prevention investigations.

NOTE: Changedowns do not affect subtotals, tax, totals, and discount amounts on the receipt.

Dunkin’ Data Initial Adapter Launched (Delivered by OneDataSource)

Dunkin’ brand customers can now leverage Envysion Reports for their Loss Prevention Insights.

Your Advantage: We can now support Dunkin brand customers seeking to leverage Envysion Reports for their Loss Prevention Insights.

• Note: This is the launch of initial development based on sample data provided by OneDataSource, and we are now ready to start bringing Reports to our Dunkin customers’ Product Offering.

April 2025

WHAT’S NEW:

Incident Management

New Incident Class: Safety and Security Incidents

“Safety and Security” incidents are now their own incident class and are no longer categorized underneath “Operational” incidents.  

Why it matters: Users can more easily find safety and security incidents and use them to coach team members on how to improve safety and security procedures.

Reports

Item Removed Reason Displays on Receipt

When items are removed from an order, the reason for that removal has been added and will now display on the receipt view within Reports. 

Why it matters: Operations and Loss Prevention Managers can now more clearly identify why orders are modified.

March 2025

WHAT’S NEW:

Drive-Thru Insights

Be the First to Experience the Future of Drive-Thru Technology: Drive-Thru Insights

We gave MURTEC a sneak peek—now it’s your turn. Envysion’s Drive-Thru Insights is set to change the game, and you don’t want to miss out. Sign up for exclusive updates to see how it can take your drive-thru to the next level.

Link: Sign Up Here https://envysion.com/drive-thru-ai-insights/ 

Reports

Enhanced Receipt Views for Voided Transactions

Voided items now display a “C”, “D”, or “V” (Clear/Cancel, Delete, or Void) along with the reason for removal.

Why it matters: Gain clearer insights into voided transactions to identify fraud and improve training opportunities with ease.

Clearer Receipt Views for Better Oversight

We’ve improved receipt formatting to make main items (like combos and entrées) stand out from modifiers and add-ons.

Why it matters: Easier-to-read receipts help you quickly spot fraud and identify training opportunities.

Incident Management

Delivery Service Provider (DSP) Chargeback Options

We’ve added new incident types for DSP chargebacks—Missing Item(s), Incorrect Item(s), Food Quality, and Other—with resolution options to approve or deny disputes. This integrates seamlessly with the new PAR Brink: Bump Time Identification feature.

Why it matters: Easily track chargeback details, simplify workflows, and log incidents more efficiently.

New Integration: PAR Brink Bump Time Identification

Bump Times are now included in PAR Brink transactions, making it easy to see when orders were handed off to customers or delivery drivers.

Why it matters: Quickly verify order completion times to protect your restaurant from fraudulent chargebacks and resolve disputes with confidence.

February 2025

WHAT’S NEW:

Envysion Application

Rolling Out in March: Envysion’s New Look
An enhanced user experience is coming! Envysion’s web app will unveil a fresh new look and streamlined workflow.

You can expect:

– Easier Navigation: The top bar navigation will move to a simplified Workspace box in the top left corner, ensuring seamless and intuitive navigation through the application

– Enhanced Functionality: Enjoy a more efficient workflow with fewer clicks, empowering you to accomplish tasks with greater ease and productivity, whether you’re focused on Loss Prevention, Safety & Security, or Operations

– Insightful Discoveries: Uncover valuable insights more efficiently, thanks to a streamlined design that puts the most relevant information at your fingertips

What you need to know:

– This change will initially affect the desktop version of the application. Mobile updates will follow later in the year.

– If you have any questions, please don’t hesitate to reach out to your dedicated Customer Success Manager. They’ll be happy to assist you and ensure a smooth transition.

January 2025

WHAT’S NEW:

Smart Site Protection (SSP)

New Security Permit Field Improves Police Response

The “Additional Details” field has been introduced to the Alarm Configuration Page to allow SSP Administrators to provide their city- or county-issued security permit number for each site.

Why it matters: Adding alarm permits to your sites in the Envysion application ensures that dispatch agents can quickly provide permit details to law enforcement and expedite their response to alarms that originate from your site, even if alarms are unverifiable due to technical difficulties.  

Managed Video

Select Users Can Now Bulk Delete Clips from the “Clips Trash” Folder 

Users with the “MyClipsDelete” capability now have access to a new “Empty Folder” button that enables them to bulk delete clips from the “Clips Trash” folder.

Why it matters: This improvement enables users to save time when clearing clips from the “Clips Trash” folder.

Access Change to the Clip Queue

Users without the “Clips Admin” capability will no longer be able to see the Clip Queue.

Why it matters: This quality of life improvement allows administrators to control who can see the Clip Queue in Sites, and block users under investigation from seeing clips about themselves in the Clip Queue. 

Platform

New Option for Time Selection

Users can select dates and times with the clock time picker instead of the default scroller. To enable the Clock View, toggle the “Use clock for time input” to ON in the Settings card on your User Profile. 

Why it matters: Users now have more control over their user experience so they can tailor their app experience to match their workflow preferences.

Loss Prevention

Vehicle Detection AI for Falsified Refunds

Drive-thru vehicle detection accuracy has been improved, making identifying fraudulent refunds and other suspicious transactions at the drive-thru register easier. 

Why it matters: Customers can now more accurately catch fraud, stop loss, and save money at the drive-thru by leveraging Envysion AI to identify the absence of a vehicle when transactions are conducted on drive-thru registers.  

New Incident Type: Credit Card Refund Fraud

A new incident subcategory, “Refund Issued to Card” has been added to the “Theft – Falsified Refund” category in Incident Management to capture incidents where employees are issuing funds fraudulently back to their own credit/debit cards.

Why it matters: This update improves trackability for reported loss incidents unrelated to cash handling. 

December 2024

WHAT’S NEW:

Smart Site Protection

DMP Users Get the Whole View of an Alarm Event  

This update allows EnVR Administrator users to connect multiple camera views to a single DMP alarm panel detection zone within Device Management, enhancing the monitoring capabilities during alarm events.

Why it matters: Improved situational awareness with the ability to view alarm events from multiple perspectives simultaneously.  

Managed Video

Trashed Clips Can Now Be Permanently Deleted 

Users with the “My Clips Delete” capability can now permanently delete clips from the Trash folder using the new “Delete Forever” action.

Why it matters: Compliance with Global Data Privacy Regulations (GDPR) and increased data management capabilities by securely removing unneeded video clips.

Improved Functionality for System Health Status Tiles 

System Health Status tiles now feature enhanced readability with updated fonts, colors, and text sizes. Additionally, users can now independently navigate from the Home dashboard to review offline or impaired cameras across their entire domain from a single dashboard widget.

Why it matters: Users can now more quickly and efficiently assess their system status and navigate to System Health, enabling faster decision-making and issue resolution.

Loss Prevention

Intelligence Insights Dashboard Filtering 

The Intelligence Insights Dashboard now offers expanded customizability, with widgets that can analyze data over extended time periods and a new location filter for targeted insights.

Why it matters: Users can now more effectively investigate outliers through the insights dashboard, finding poor-performing stores over varying lookback windows, focused on specific regions or areas, based on their domain hierarchy.

November 2024

Smart Site Protection

Protect Yourself over the Holidays with SSP Schedule Exceptions

Users can ensure their business is protected by temporarily changing Smart Site Protection active hours without impacting their standard weekly schedule. With schedule exceptions, users have greater control, flexibility, scalability, and peace of mind with a system that keeps them protected even when their business hours are unexpectedly impacted.

Added Video Context for Panic Alarm Events

Panic alarm video clips now include a full twenty (20) second pre-roll, to ensure video review captures the lead-in to an event effectively. This parameter can be adjusted at the domain level.

SMARTSiren Improvements

Several improvements were made for the SMARTSiren, to improve the end user experience for potential non-emergency scenarios:

• The Siren will only function when the Site is “Armed”, to reduce the potential unwanted noise during testing.

• The loudest siren profile will only play now when police are being contacted. This prevents escalations to our dispatch agents in the event of video verification issues from impacting potential employees.

• The siren will only “beep” and blink amber lights while alarms remain unclassified, escalating when police are contacted, and stopping once an alarm is canceled.

UI Update for Alarm Configuration

The fixed configuration panel on the Alarm Configuration page was replaced with a new sliding drawer component, which improves the user experience on mobile browsers, and future mobile app releases.

Envysion Reports

Improved User Feedback for Report Issues

Reports have been enhanced to send user feedback emails that include error notifications if issues arise. This improvement makes it evident to users that they should rerun the report request or modify the base/user report they were using to improve outcomes.

Integrations

Investigate Register Opens and Closes for PAR Customers

An update to our PAR integration now allows users to review Till Close and Till Open events to offer greater visibility to ensure that registers are opened in alignment with the business. Users can find these events using the Journal Tape Report or Watch Video Events. For Loss Prevention investigation, these events can also help catch potential under-ringing fraud when tills are closed at the end of a shift and cash is removed.

Investigate Abandon and Canceled Orders for DeliverPlus Customers

An update to our DeliverPlus integration now allows Loss Prevention users new paths for investigation. The adapter now includes handling for Abandoned and Canceled Orders, as well as individual items that have been removed from an order. This update also resolves an issue with the change amount calculation.

Find Abandoned Orders using the Transaction Type or SKU Description Filter

Find Canceled Orders by using the Transaction Type filter. Use the SKU Description filter to find transactions based on precise reasons.