December 2024

WHAT’S NEW:

Smart Site Protection

DMP Users Get the Whole View of an Alarm Event  

This update allows EnVR Administrator users to connect multiple camera views to a single DMP alarm panel detection zone within Device Management, enhancing the monitoring capabilities during alarm events.

Why it matters: Improved situational awareness with the ability to view alarm events from multiple perspectives simultaneously.  

Managed Video

Trashed Clips Can Now Be Permanently Deleted 

Users with the “My Clips Delete” capability can now permanently delete clips from the Trash folder using the new “Delete Forever” action.

Why it matters: Compliance with Global Data Privacy Regulations (GDPR) and increased data management capabilities by securely removing unneeded video clips.

Improved Functionality for System Health Status Tiles 

System Health Status tiles now feature enhanced readability with updated fonts, colors, and text sizes. Additionally, users can now independently navigate from the Home dashboard to review offline or impaired cameras across their entire domain from a single dashboard widget.

Why it matters: Users can now more quickly and efficiently assess their system status and navigate to System Health, enabling faster decision-making and issue resolution.

Loss Prevention

Intelligence Insights Dashboard Filtering 

The Intelligence Insights Dashboard now offers expanded customizability, with widgets that can analyze data over extended time periods and a new location filter for targeted insights.

Why it matters: Users can now more effectively investigate outliers through the insights dashboard, finding poor-performing stores over varying lookback windows, focused on specific regions or areas, based on their domain hierarchy.

November 2024

Smart Site Protection

Protect Yourself over the Holidays with SSP Schedule Exceptions

Users can ensure their business is protected by temporarily changing Smart Site Protection active hours without impacting their standard weekly schedule. With schedule exceptions, users have greater control, flexibility, scalability, and peace of mind with a system that keeps them protected even when their business hours are unexpectedly impacted.

Added Video Context for Panic Alarm Events

Panic alarm video clips now include a full twenty (20) second pre-roll, to ensure video review captures the lead-in to an event effectively. This parameter can be adjusted at the domain level.

SMARTSiren Improvements

Several improvements were made for the SMARTSiren, to improve the end user experience for potential non-emergency scenarios:

• The Siren will only function when the Site is “Armed”, to reduce the potential unwanted noise during testing.

• The loudest siren profile will only play now when police are being contacted. This prevents escalations to our dispatch agents in the event of video verification issues from impacting potential employees.

• The siren will only “beep” and blink amber lights while alarms remain unclassified, escalating when police are contacted, and stopping once an alarm is canceled.

UI Update for Alarm Configuration

The fixed configuration panel on the Alarm Configuration page was replaced with a new sliding drawer component, which improves the user experience on mobile browsers, and future mobile app releases.

Envysion Reports

Improved User Feedback for Report Issues

Reports have been enhanced to send user feedback emails that include error notifications if issues arise. This improvement makes it evident to users that they should rerun the report request or modify the base/user report they were using to improve outcomes.

Integrations

Investigate Register Opens and Closes for PAR Customers

An update to our PAR integration now allows users to review Till Close and Till Open events to offer greater visibility to ensure that registers are opened in alignment with the business. Users can find these events using the Journal Tape Report or Watch Video Events. For Loss Prevention investigation, these events can also help catch potential under-ringing fraud when tills are closed at the end of a shift and cash is removed.

Investigate Abandon and Canceled Orders for DeliverPlus Customers

An update to our DeliverPlus integration now allows Loss Prevention users new paths for investigation. The adapter now includes handling for Abandoned and Canceled Orders, as well as individual items that have been removed from an order. This update also resolves an issue with the change amount calculation.

Find Abandoned Orders using the Transaction Type or SKU Description Filter

Find Canceled Orders by using the Transaction Type filter. Use the SKU Description filter to find transactions based on precise reasons.

October 2024

IMAGEALERT IMAGE QUALITY DETECTION GENERALLY AVAILABLE

ImageAlert gives you peace of mind by leveraging AI to ensure your cameras are capturing the clear, usable footage you need to gather usable evidence for security incidents and accidents. ImageAlert will be automatically provisioned and enabled for all cameras connected to Gen8 and newer appliances over the next 3 weeks. All Managed Video customers are eligible for ImageAlert as part of their managed video subscription.

Two reference images will automatically be assigned to every camera:

• One image between the hours of 8am and 1pm

• One image between the hours of 12am and 3am

New cameras and sites will need up to 48 hours to configure ImageAlert before monitoring takes place.

NOTE: ImageAlert is available on Gen 8 and newer appliances only.

DOMAIN LEVEL SUMMARY IN HOME DASHBOARD

Get the top-line information you need at a glance with the addition of the “Total Impaired Cameras” entry on the Dashboard and in System Health.

SYSTEM HEALTH UPDATES TO WEB AND MOBILE

The Image Health column in System Health displays the number of impaired cameras in every site on the domain and can be sorted and filtered.

REVIEW IMPAIRED CAMERA EVENT HISTORY

Find suspicious activity and track historical adjustments to camera views by reviewing impairment history, now included in Hardware Events for each site.

SET IMPAIRED IMAGE AS REFERENCE IMAGE

Stop future false alerts and unnecessary distractions with a streamlined workflow for resolving impaired cameras. ImageAlert allows you to set the image that triggered ImageAlert as the reference image. When a camera’s view has changed for a legitimate reason, set the detection image as the reference directly from the ImageAlert modal.

REVIEW AND MANAGE IN DEVICE MANAGEMENT

EnVR Administrators can now both review and manage ImageAlert from Device Management. This addition allows users to disable ImageAlert for cameras that continue to produce excess alerts (e.g. a blurry camera that is awaiting replacement, or an active camera at a site currently being remodeled).

Security

AXIS D4100-E SIREN/STROBE MVP*

The AXIS D4100-E Siren/Strobe can now be integrated with Smart Site Protection™and configured to respond to various events, effectively deterring potential threats and improving security. For professionally monitored customers, when SSP detects a person on site, the deterrent will activate, emitting a beeping sound and flashing an amber light to alert potential intruders that the site is being monitored. If our agent classifies the alarm as a potential threat, the AXIS D4100-E Siren flashes red and amplifies loudly to 110 dB for the duration of the threat (up to ten minutes).

*NOTE: The AXIS D4100-E Siren/Strobe is only available to select early access domains at this time.

Reports

REPORTS PERFORMANCE ENHANCEMENTS

Reports customers can now generate reports across any timespan with as many filters as needed without encountering a time-out error message, ensuring that they can effectively gain the insights they need to level up their business. Other Reports enhancements include:

• Report Complete Notification Emails: Users will be presented the option to be emailed when long-running reports (over 20 seconds) complete.

• History: This new section on the Reports home page lists your recent activity, providing you the ability to view and rerun past reports without having to re-add filters, date ranges, or drilldowns.

• Quicker Page Loads: Re-run recently executed reports ]quickly, improving user experience and saving you time.

MULTI-CAMERA PLAYBACK

Investigate theft from all angles with multi-up camera playback in Reports. No more switching between single views; say hello to a comprehensive surveillance experience at the click of a button.

UNDO CHANGES

Accidental changes are no longer an issue with the addition of the new “Undo” button. Easily reverse changes or return to summary views with just a single click. 

ADDITIONAL REPORT UPDATES

• Seamlessly review video with our updated receipt interaction, where selecting any tender or line item now accurately jumps the video to the correct moment, with identical timestamps.

• Base reports now load the set default view, eliminating the confusion of landing on unsupported tabs.

• All Date, Time, and DateTime fields are now displayed with the correct formatting.

Integrations / Adapters

BOJANGLES

We are excited to announce that we are now able to provide Envysion Reports to Bojangles through the addition of a new adapter to support their Xenial Point of Sale data files. Bojangles franchisees can also take advantage of this new adapter, provided they can deliver their Xenial files to Envysion via SFTP.

Managed Video

MAXIMUM RETENTION TIME ENFORCEMENT ON ENVR

To support expansion into the EU by Chipotle and other international customers, we can now limit how much video is stored on the EnVR to ensure our customers remain compliant with General Data Protection Regulations and other similar policies. A service request is required to set or update the maximum retention time for a domain. Video older than the maximum retention time will be deleted as soon as the setting is set. Deleted video cannot be restored.

The maximum retention time for the appliance is displayed on the Appliances tab in Device Management.

This feature is available to Gen 8 and newer appliances only.

APPLIANCE MODEL INFORMATION IN DEVICE MANAGEMENT

As customers look to keep their Envysion appliances and cameras up to date and leverage our latest software features, Envysion admin users will now find the appliance model for each site listed in Device Management next to its Max Retention Time.

September 2024

Incident Management

NEW INCIDENT AND RESOLUTION TYPES AVAILABLE

Customers can better capture additional fraudulent or safety and operational behavior across all product insight pillars with new incident categories and subcategories within our Case Management solution.

Customers can also more accurately document the outcomes of operational, security, and safety incidents with new resolution types.

Security

PANIC ALARM VIDEO PLAYER UPDATE

Customers now have a streamlined Panic alarm reviewing experience with a new view that displays all four cameras mapped to a button. This replicates the view provided to dispatch agents and law enforcement during Panic Alarm events.

August 2024

Intelligence | Reports

ENHANCED REPORTS UI SIMPLIFIES INVESTIGATION

Our new Reports experience is live across Envysion! Reports users now have a more innovative and intuitive experience to investigate suspicious trends and transactions and take action.

We’ve simplified workflows to help users do everything they need without having to leave the page.

• An improved video playback experience allowing users to navigate to any point in time on any camera layered with thumbnail previews..

• Improved Page and Receipt Layout keep video and data in focus and reduce scrolling.

• Incident Creation with exact clip lengths and Loss Amounts set up front to reduce additional video requests and incident edits.

• Save Clip allows for organizing and sharing of clips during creation to save time ensuring the right video is available to the right people asap.

CUSTOMER DETECTION AI SURFACES NEW FRAUD RISKS 

Envysion brings computer vision AI to all Reports customers, offering customer detection AI for high risk transactions such as void, refunds, no sales, and lottery payouts. Ensure your cash drawer is always returning funds to guests by adding this detection to any register adjacent camera view to enhance Reports.

• This feature supports both detection of People (at the front counter) or additively Vehicles (for drive thru transactions), which is selectable during configuration.

• Adding AI to any Reports site requires a simple one-time effort to draw the detection regions, which can be performed by users with the Intelligence Admin capability enabled.

• Select Reports Templates now include the Person Count field to allow users to filter the refund, void, no sale and lottery payout transactions that include a detected customer.

Learn more about how to setup and leverage the insights from Customer Detection AI here.

ADAPTERS & INTEGRATIONS

ALOHA SPY

Several powerful enhancements have been released to elevate the end user experience for investigations built upon our Aloha Spy data:

• Separated leading non-transaction related events from receipts into their own events to refine transaction start times and reduce noise and filtering inaccuracies.

• Introduced Delete Tenders as unique tender types. These are visible both on the receipt and as a Tender Type filter option.

• We are now generating the missing discount amount on a delete comp or delete promo event that was causing transaction discount amounts to be inflated.

• Separated Time Punch and Paid In/Out events from any part of the transaction into unique events. Time Punch Events are now visible in the Punch In/Out Report and Paid In/Out Events can be surfaced filtering the Transaction Report by Transaction Type.

• Refined line item typing for removed items as they related to item order, recall/reopen, and tender events for improved filtering.

• Addressed other minor bugs identified during investigations.

Internal Note: These changes have been rolled out to the Chuck E. Cheese brand sites. Rollout to additional Aloha Spy customers, including Popeyes, is planned by August 30.

XPIENT

New data fields available in the Xpient data feed have been added to Reports to enhance the investigation experience for Denny’s users.

• Time Punch Information is now available in the Punch In/Out Report, along with time clock edit information, where available.

• Paid In/Out Events, and No Sales can be found in the Transaction Report with a line item detailing the reason for the event when available.

PAR BRINK

PAR Brink customers can now more easily confirm the pickup of online and third-party delivery orders based on Scheduled Pick Up Time data available in Envysion reports. This new data field provides a clickable link to the expected pickup time of the order, helping expedite video review to confirm third-party and mobile chargeback claims.

TOAST

When available, Approving Manager information now displays on Discount Transactions.

PENNY POS

Added support for new register types for Cinemark.

USER FRIENDLY INTEGRATION CONFIGURATION SCHEDULES

Integration Admin users responsible for configuring domain level Point of Sale integrations can schedule their adapter runtimes using simple hour and minute inputs instead of formatted cron strings. The resulting schedule is clearly displayed below to show the multiple selected runtimes. These settings are all managed on the Domain Integration Configuration Page accessible from the Gear → Integrations.

System Health

IMPROVED READABILITY FOR MOBILE USERS

Mobile device users will enjoy improved readability of our System Health report, based on the new layout we have released.

July 2024

Watch Video

SHARE CLIPS WHILE SAVING

We have enhanced the “Save Clip” UI, enabling users to share clips with specific groups or users in the “Save Clip” workflow, reducing the number of clicks and time required to share video evidence. This update is currently available for users with access to the “Watch Video” feature and will be generally available to Reports users when we release our new Reports experience in late July.

ADDED SUPPORT FOR COSTAR CAMERAS

Device Management now supports the provisioning and management of Costar cameras.

Reports

DISTINCT REPORTING ON REMOVED ITEMS FOR PAR CLIENTS

Cashiers using the PAR Brink POS can void and remove items from POS transactions in multiple ways. Identifying these different behaviors in the data can greatly improve loss prevention investigation efficiency. We have updated our PAR Brink POS integration to distinguish these types of line item voids and released three new Reports and dashboard widgets (for Removed, Cancelled, and Deleted Items) to provide risk managers stronger tools for investigation, allowing:

• Better alignment between Envysion Reports and alerting PAR users receive from their POS tools for Voided Items already

• New reports and alerts above and beyond those provided by PAR, around potentially fraudulent transactions or employees in need of coaching

Smart Site Protection

PANIC BUTTON* HEALTH INDICATOR

Monitoring the health and battery life remaining in our LTE panic buttons is a top priority for Envysion. This release assures users that Envysion is monitoring each panic button deployed in the field with a heartbeat (sent multiple times daily). Early Access users of our new Panic Button capability will see a new health indicator for each of their devices in the Panic Button section of the “Alarm Configuration” page. The three status indicators are:

• Green battery – the batteries are healthy

• Orange battery – the batteries require replacement

• Red battery – there was no recent heartbeat detected and the button is offline

*NOTE: Panic Buttons are still a pre-release product, only available to select early access domains at this time. Customers will be required to follow our button firmware update process to experience the update. Buttons that have not yet been updated with the latest firmware will be reported as offline until the update is completed.

TEST MODE AUTOMATED SMS

Smart Site Protection and Panic Button Test Mode now provides end-to-end testing from event detection through automated SMS messaging of emergency phone contacts for a given site. Test Mode allows customers to verify that phone numbers in the system are correct and that team members are prepared to participate in emergency response, without involving alarm monitoring agents and risking a potential false dispatch.

May 2024

Reports

Early Access Available for Refreshed Reports UI

Request for early access users! We’re introducing a fresh user interface and an improved video player to make it easier for you to review crucial videos for your investigation. Users can navigate longer receipts with ease, clicking on line items to easily navigate video, and our new unbounded timeline helps risk professionals track disappearing cash and unwanted activity beyond the constraints of the transaction timestamps.

Stay tuned for a more simplified process of conducting investigations. If you’re interested in joining a group of early access users to offer feedback, please reach out to your Customer Success Manager to request access.

Customer Detection AI now includes Voids, No Sales, and Paid Outs

Our Customer Detection AI has been expanded to include “Voids”, “No Sales”, and “Paid Outs”, in addition to “Refunds”. When a user creates a person-detection mask, any transactions of these types conducted on the mapped register will be searchable based on guest absence, to help surface fraud. This feature brings the value of Customer Detection AI at the register to C-Store customers and clients who do not exclusively use “Refund” type transactions to open the cash drawer.

Smart Site Protection™

Smart Site Protection Notification Enhancement

Smart Site Protection administrators can now select the order in which contacts will receive emergency phone calls from our central monitoring agents. Admins can choose up to three contacts to be in their contact list, to provide adequate opportunity to intercept false alarm dispatches, without compromising response time.

In addition to adding call priority, a new dedicated notifications section has been added to allow panic alarms to trigger a different call sequence from video alarms.

Smart Site Protection KPI Enhancement

The Smart Site Protection Escalated Alarms widget has been enhanced to show when the live agent takes the proactive step of de-escalating an alarm and closing it. This key data point shows our customers that dispatch agents are reviewing and taking action for our customers to limit unwarranted interruptions in the middle of the night.

This occurs when an alarm is escalated by the verification agent and the dispatch agent begins reviewing live video. If the dispatch agent determines there is no threat to person or property they move forward with closing out the alarm, alerting our customers everything is fine and they can rest easy.

System Health

Cloud Archive Status in Mobile

View your Cloud Archive status on your mobile device. The newest update for iOS and Android includes enhancements to your System Health notifications. Now, users can view Cloud Archive status with customized filters and controls to prioritize the data most important to you.

Additional Appliance Information

We’ve included uptime and downtime data for appliances in System Health. Now, users can easily track how long an appliance has been offline or online, offering extra insight for troubleshooting.

April 2024

Smart Site Protection™

Refreshed Alarm Iconography

The cards in the Alarm Activity Log now have a new and modern look to enhance your experience while reviewing alarm events. The new card layout provides better clarity around the nature and severity of alarm information. Important details such as event name and time are now more prominently displayed, making it easier to quickly scan and understand the details of an alarm from the time it has been triggered until the alarm is closed.

Updated Security Insights Cards

To help better represent the classified alarm events we highlight in our Security Dashboard, the chart previously known as “Total Dispatched” is now titled “Total Escalated Alarms”. In addition, we’ve implemented a few aesthetic modifications to the Smart Site Protection (SSP) cards on both the Main Dashboard and SSP Dashboard: updating titles and placing the event totals clearly in the center of the donut chart. These changes are designed to enhance your user experience by promoting visual consistency and clarity across our platform.

System Health

Updated Appliance Connection Information

We have added appliance connectivity history to System Health to provide greater context for platform assessment and troubleshooting. Users can see how long systems have been offline and when new, or restored, systems last connected to our cloud server, which can help customers prioritize replacements and provide better context to oldest video date and other system health metrics.

March 2024

System Health Advancement

SITE HARDWARE EVENTS LOG

Use the new hardware events log to diagnose and troubleshoot intermittent equipment failures for cameras and appliances. The hardware events log is a supplement to your System Health, by displaying hardware equipment status over time, while System Health provides a snapshot of the entire domain.

TAMPER DETECTION MONITORING

When cameras shift or are obstructed, they stop delivering value and necessary protection. On the Hardware Events tab, these type of tampering events will tie back to the video just prior to the event, so that intentional tampering can be reviewed.

This development is currently available in a limited capacity. If you would like to test this new feature, please reach out to your Customer Success Manager. Full feature delivery is planned for mid Q2 2024.

DELIVER PLUS ADAPTER

Added visibility into delivery information including the driver, dispatch, and delivery times on the receipt, where available. Users can also now review Driver Commission Payouts and Time Clock Punches.

POSNET INTEGRATION

Enhanced Posnet integration to include additional void-type transactions made newly available by Posnet.

February 2024

Main Dashboard

RISK SNAPSHOT AND SALES INSIGHTS NOW ON MAIN DASHBOARD

Risk Snapshot and Sales Insights are now visible on the New Main Dashboard. This brings a complete set of data visualization and insights to both mobile and desktop users, combining System Health, Point of Sale, and Smart Site Protection Insights under one roof.

Mobile users also gain the benefit of having access to these insights available on the go as well with direct links back into reports and transactions.

SYSTEM HEALTH DASHBOARD CARDS HIGHLIGHT RECENTLY FAILED EQUIPMENT

New insights have been added to the System Health “Cameras” and “Appliances” dashboard cards so that users will be able to see, at a glance, if any of their cameras or appliances have fallen offline within the past 24 hours and take appropriate action to restore those devices or open tickets with Envysion technical support.

Envysion Video Analytics

EVA MIGRATED TO ENVR

The most recent release adds the ability to enable Envysion Video Analytics (EVA), previously only available on a separate dedicated appliance, to any EnVR running EnvyOS 8 (Gen10 and newer). Envysion Video Analytics provides people counting/traffic AI intelligence to a growing number of retail customers.

All standard non-analytic IP cameras previously supported by EVA remain supported by this latest release, with the added bonus that the analytic stream on Pelco cameras is now configured automatically as part of our system camera management.

Access Control

NEW FILTERS AND UI IMPROVEMENTS

It is now possible to filter your Avigilon Alta Access Control events table by:

• Date Range

• Employee Name

• Entry

• Credential Type

• Result

Additionally, we have also added a “Play” to each event in the table that has been mapped to a camera, that comes from an entry that is mapped with at least one camera and has a video available, making the “Play video” feature more intuitive.

System Health

NEW AND IMPROVED LOOK AND FEEL

System Health has been updated to modern components with more customization options than ever before. Users can now change the row display density, hide and show columns and mix and match filters on the page. Access to this new System Health UI has been granted to an initial group of test users, and additional users can be added by request, prior to broad release.

Third-Party Device Support

IMPROVED PROVISIONING SUPPORT FOR INVID CAMERAS

We have updated camera provisioning to ensure that all Paramont series cameras from Invid can be automatically provisioned, including those that were previously reporting their make generically as “IP”.

FULL SUPPORT FOR AMERICAN DYNAMICS CAMERAS

We have added full support to stream video from American Dynamics cameras, despite its non-standard RTSP port.

FIXED ASPECT RATIO FOR 5MP LITE MODE CAMERAS

We have added support to correct the aspect ratio of 5MP Lite analog cameras (e.g. connected to Invid Encoders. Note: Any clips created prior to AR291 will need to be regenerated in order to present the correct aspect ratio).

January 2024

December 2023

Envysion Reports – Intelligence Insights