Customer Support can be a tricky department to manage, and December 2019 was no exception. With a percentage of our customer base affected by a system outage, Mark’s team was put to the test with response rates shooting up from…
Customer Support can be a tricky department to manage, and December 2019 was no exception. With a percentage of our customer base affected by a system outage, Mark’s team was put to the test with response rates shooting up from…