Among the new challenges many restaurants face today, supply chain disruption has affected everything from inventory, hours of operation, and staffing. Under-performance at any of these layers will ultimately affect customer satisfaction. Restaurant managers cannot always count on the right … Read More
restaurant audits
3 Questions to Consider Before Resuming a QSR Mystery Shopper Program
We are finally (hopefully) on the other side of COVID-19 and have adjusted our normal restaurant operations with new safeguards in place. To get a pulse on how they are faring, many QSR managers have considered resuming their mystery shopper … Read More
Boost Fast-Casual Restaurant Employee Culture to Improve Retention
What exactly is workplace culture? Fast-casual restaurant employee culture is demonstrated in many ways: the cleanliness and order of your restaurant, an employee’s appearance, personality, and how they interact with peers, management, and customers. Can a positive culture in a … Read More