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restaurant audits

Fast-casual employee with a positive attitude

Building a Positive Fast-Casual Restaurant Culture for Improved Retention

What exactly is workplace culture? Fast-casual restaurant employee culture is demonstrated in many ways: the cleanliness and order of your restaurant, an employee’s appearance, personality, and how they interact with peers, management, and customers. Is it possible for a positive … Read More

quick service restaurant worker leaning on the counter.

3 Questions Before Implementing a QSR Mystery Shopper Program

In recent years, we have adapted our restaurant operations by implementing new safety measures. As a result, several Quick-Service Restaurant (QSR) managers have been contemplating the idea of utilizing a mystery shopper program to gauge their performance. Although restaurants are … Read More

Sysco truck showing supply chain challenge

Supply Chain Challenge? Learn How to Navigate It.

Among the new challenges many restaurants face today, supply chain disruption has affected everything from inventory, hours of operation, and staffing. Under-performance at any of these layers will ultimately affect customer satisfaction. Restaurant managers cannot always count on the right … Read More